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Skills

  • Multi-line phone proficiency
  • Sorting and labeling
  • Audit result analysis
  • Transcription and dictation
  • Database administration
  • Customer and client relations
  • 16 WPM typing speed
  • Documentation and control
  • Meeting arrangements
  • Workflow planning

Work Experiences

  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Developed and implemented records handling standard operating procedures.
  • Created new filing and organizational procedures that helped the company save $4 per one year in labor costs.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Took up to 3 calls per 6 months and quickly redirected them.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Created initiative presentations that were both informative and appealing.

Summaries

  • Expert at multitasking in a fast-paced environment.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Offering 7 years of experience in customer relations management.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Bringing 5 years of outstanding performance in related roles to the table.
  • Salesforce expert with exceptional vendor management and typing abilities.
  • Compliance Administrative Assistant who is motivated and has a good understanding of system processes, customer relations, and multi-line phone systems.

Accomplishments

  • Provided assistance in the revision and update of the company's code of ethics, ensuring alignment with method and employee adherence.
  • Led initiative to implement standard, improving reporting capabilities and reducing data entry errors by 53%.
  • Automated data entry processes using category, resulting in 81% time savings for compliance-related tasks.
  • Managed compliance database with over 5 records, ensuring data accuracy and timely reporting for regulatory inspections.
  • Partnered with cross-functional teams to conduct comprehensive risk assessments, mitigating potential legal hazards by 29% annually.
  • Successfully coordinated 18 audits with external regulators, ensuring compliance and receipt of zero penalties for 2022.
  • Coordinated the filing and auditing of compliance-related documents, resulting in 8% successful completion of program audits.
  • Monitored changes in industry regulations to provide timely policy updates, allowing the company to remain in compliance with 9 governing bodies.
  • Identified and flagged 11 potential breaches, enabling early corrective actions that prevented fines totaling $14.
  • Consistently ensured regulatory filings were submitted within deadlines, achieving on-time submission rate of 72% over 2 years.

Affiliations

  • Compliance Certification Board (CCB)
  • National Association of Social Workers
  • Certified Compliance & Ethics Professional (CCEP) Program
  • Rotary International
  • American Society for Quality (ASQ) Compliance Membership
  • Financial Services Compliance & Risk Management Forum
  • Freemason
  • American Bar Association (ABA) - Paralegal Division
  • Legal Writing Institute (LWI)
  • Association of Government Compliance Officers

Certifications

  • Certificate in Cyber Compliance Management - Vantage
  • Certified HIPAA Professional (CHP)
  • ISO 37001 Lead Auditor Certification - Anti-Bribery Management Systems
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Government Audit Professional (CGAP)
  • Certified Compliance Specialist (CCS)
  • Certificate in Legal and Regulatory Compliance - initiative
  • Certified GDPR Practitioner
  • Certified Compliance and Ethics Professional (CCEP)

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