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Skills

  • Workflow planning
  • AP/AR proficiency
  • Business correspondence
  • Sorting and labeling
  • Spreadsheet management
  • Human resource laws
  • Business Administration
  • Attention to detail
  • Accounting familiarity
  • Bookkeeping

Work Experiences

  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $10.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 4% reduction in the company's travel expenses.
  • Achieved 57% client retention.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.

Summaries

  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Customer service and conflict resolution skills are excellent.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Administrative Agent is an attentive and personable administrative support professional with 8 years of experience in fast-paced office environments.
  • QuickBooks expert with exceptional client relations and typing abilities.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Extensive data collection and extraction experience.
  • Expert at multitasking in a fast-paced environment.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Manages multiple projects at the same time with a high level of accuracy.

Accomplishments

  • Delivered accurate and timely administrative support to 18 executives, increasing task completion rates by 47% and improving overall department efficiency.
  • Processed and approved expense reports for 18 employees, ensuring that all transactions adhered to company policies, reducing reimbursement discrepancies by 38%.
  • Developed a new tracking mechanism for customer service inquiries, reducing unresolved inquiries by 57% within the first 5 months of deployment.
  • Coordinated complex travel itineraries for executive team members, reducing overall travel expenses by 37% through strategic partnership agreements with key service providers.
  • Organized and executed all aspects of travel logistics, saving approximately $18 through negotiation with suppliers and vendors.
  • Developed and maintained new client onboarding process that cut orientation time by 3, improving client satisfaction rates by 39% across 2017.
  • Assisted in the planning of corporate events for up to 6 attendees, managing all logistics, budgeting, and vendor relations, which led to a 33% cost savings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented and monitored performance metrics for office vendors, leading to a 41% improvement in service delivery times and reducing complaints.
  • Implemented company-wide email and scheduling protocols that improved interdepartmental communication efficiency by 29% and reduced scheduling conflicts by 10 weekly.

Affiliations

  • Association of Information Technology Professionals
  • Jaycees
  • Rotary International
  • Association of Executive and Administrative Professionals (AEAP)
  • Project Management Institute (PMI)
  • The National Federation of Paralegal Associations (NFPA)
  • National Contract Management Association (NCMA)
  • Office and Professional Employees International Union (OPEIU)
  • National Association of Professional Women (NAPW)
  • Lions Club

Certifications

  • Certified in Organizational Change Management (CCMP) by ACMP
  • Salesforce
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Schedule Coordinator (CSC) by Harbor & Co.
  • Certified Data Entry Specialist (CDES) by Adobe Creative Suite
  • Certified Manager of Quality (CMQ) by category
  • Time Management Techniques Certification by Brightline
  • CompTIA A+ Technician
  • Certified Meeting Professional (CMP) by EIC

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