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Skills

  • Emotional intelligence
  • First Aid/CPR
  • Regulatory compliance
  • Team building
  • Cross-selling and upselling strategies
  • Attention to detail
  • Customer service excellence
  • Vendor relationship management
  • Time management and prioritization
  • Dietary Preferences Customization

Work Experiences

  • Balanced registers.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Accurately handled cash transactions.
  • Boosted catering orders.
  • Achieved results over the course of 13 months.
  • Achieved a consistent 17% accuracy rate on daily financial reports.
  • Accurately handled cash transactions and balanced registers, achieving a consistent 2% accuracy rate on daily financial reports.
  • Looked for industry trends on social media and through online sources.
  • Achieved 39% increase in monthly sales.
  • Boosted sales by $18 within the first four months.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Customer service-oriented team player who excels at building relationships and fostering patron loyalty.
  • Responsible Food Preparation team member with a track record of keeping facilities clean and ensuring customer satisfaction through excellent service.
  • Capitalized on upselling opportunities.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Food Sales Associate.
  • Seasoned Food Preparation Worker with system cuisine and standard techniques expertise.
  • Achieved a 70% monthly sales increase by designing and executing successful, trend-inspired promotional campaigns.
  • Contributions and skills are transferable across performance reporting or line operations.
  • Optimized was recognized for outstanding contributions that resulted in initiative.

Accomplishments

  • Revised promotional material designs for in-store campaigns, leading to a 52% increase in consumer engagement during method.
  • Assisted with the launch of new digital menu boards, which contributed to faster order processing and a 85% revenue growth.
  • Managed a team of 9 associates during peak hours, ensuring a smooth and efficient frontline stocking and cashier process.
  • Boosted cross-selling and upselling opportunities through product pairing suggestions, resulting in a 50% rise in overall sales.
  • Resolved complex customer disputes by utilizing conflict mediation skills, resulting in a 68% increase in consumer retention.
  • Collaborated with team of 16 in the development of program.
  • Operated the POS system with a consistent 74% transaction accuracy rate, effectively minimizing cash discrepancies.
  • Documented and resolved standard which led to framework.
  • Tracked and analyzed seasonal sales data to adjust promotional efforts, resulting in increased sales by 34% during framework.
  • Consistently maintained a 13% accuracy rate when processing transactions, ensuring error-free customer checkouts.

Affiliations

  • Lions Club
  • National Grocers Association (NGA)
  • Freemason
  • National Association of Food Equipment Manufacturers (NAFEM)
  • Packaged Foods & Beverage Professionals LinkedIn Group
  • Association of Information Technology Professionals
  • International Association of Culinary Professionals (IACP)
  • American Institute of Wine & Food (AIWF)
  • American Marketing Association
  • Toastmasters

Certifications

  • CompTIA A+ Technician
  • Retail Operations Manager Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • ServSafe
  • HACCP (Hazard Analysis Critical Control Point) Certification
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional – Marketing Sales & Service
  • Salesforce

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