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Skills

  • Risk management
  • Policy development
  • Supervision
  • First Aid/CPR
  • Business operations
  • MS Office
  • Award-winning sales professional
  • Data analysis
  • Budgets
  • Relationship development

Work Experiences

  • Double-checked claim information for accuracy and to avoid fraudulent claims.
  • Examined claim forms and other records to determine insurance coverage.
  • Did some research.
  • Reviewed original investigation reports and documents to address secondary concerns.
  • Identified insurance coverage limitations with a thorough examination of claims documentation and related records.
  • Established positive working relationships with car dealers, loan processors, and other community business partners.
  • Provided agency management with up-to-date activity and production logs for review.
  • Sought advice.
  • Solved
  • Reduced

Summaries

  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Review documentation and assess properties efficiently to determine damage levels, complete cost estimates, and maintain liability control.
  • Property Adjuster is eager to bring 17 years of experience and expertise in process improvement insurance to a growing agency.
  • Property Adjuster with experience reviewing, classifying, coding, and rating insurance applications for metric.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Well-versed in the creation of insurance policies and terms in order to manage risk and minimize loss.
  • Over 16 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Versatile
  • Bilingual Insurance Sales Agent with a knack for driving business development and customer base growth.

Accomplishments

  • Developed and presented comprehensive training materials for new adjusters, reducing team onboarding time by 12 days.
  • Successfully managed claims related to metric, handling over 14 cases and ensuring prompt settlements with reduced cycle times.
  • Collaborated with legal departments and external auditors to ensure regulatory compliance in claims processing and settlements.
  • Prepared and delivered settlement reports and recommendations to upper management, impacting claims handling processes across the West Coast.
  • Provided technical assessment and guided policyholders through complex cause of damage cases, resulting in a 16% increase in successful claims resolution.
  • Led the dispute resolution process between policyholders and insurers, resolving 7 disputes worth $5 without litigation.
  • Played a pivotal role in reducing litigation cases against the company by 16% through proactive negotiation and dispute settlements.
  • Supported business growth through accurate project cost evaluation, reducing reimbursement errors and enhancing client retention by 50%.
  • Created standard operational procedures for managing high-volume claims during disaster events, improving efficiency by 82%.
  • Led post-disaster site inspections for property claims following system, generating timely payouts to policyholders within company standards.

Affiliations

  • Real Estate and Construction Law Society (RECLS) for Loss Mitigation
  • Certifications in Claims Estimating Software (e.g., Jira Certification)
  • Membership in State Insurance Commissioner’s Education or Licensing Program (2022)
  • National Association of Subrogation Professionals (NASP)
  • Certified Large Loss Adjusting Specialist (2016 Certification)
  • Association of Financial Guaranty Insurers (AFGI)
  • Casualty Actuarial Society (CAS)
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • American Society of Safety Professionals

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Construction Claims Specialist (CCCS)
  • Apple Certified Associate (ACA)
  • Chartered Life Underwriter (CLU)
  • Certificate in Risk Management Practices
  • Associate in Claims (AIC)
  • Google Certified Professional Cloud Architect
  • Insurance Fraud Certified Professional (IFCP)
  • Associate in Reinsurance (ARe)
  • Windstorm Insurance Network (WIND) Certification

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