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Skills

  • Effective communication with patients
  • Clerical task efficiency
  • Billing and collections management
  • Data entry and documentation accuracy
  • MS Office
  • Team building
  • RFI Scanners
  • Customer service in healthcare environments
  • Medical terminology knowledge
  • Paperless office technology

Work Experiences

  • Assisted with the on-boarding of new therapists by preparing workstations and updating software profiles, reducing setup time by 8 hours.
  • Coordinated with metric insurance providers.
  • Assisted in maintaining office supplies by coordinating orders with vendors, staying within the $9 budget for 2022.
  • Avoided delays in patient care.
  • Assisted with the onboarding of new therapists.
  • Answered 15 daily phone calls on average to schedule appointments and answer patient questions.
  • Made contact with other medical facilities in order to confirm medical histories and avoid making erroneous diagnoses.
  • Called patients to schedule initiative appointments, double-checking information and availability on a regular basis.
  • Collaborated with physical therapy staff.
  • Coordinated physical therapy staff schedules.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Excellent typist, collaborator, and office coordinator with a track record of office reorganization and optimization.
  • In procedure environments, well-organized Physical Therapy Receptionist with demonstrated knowledge of healthcare procedures and administrative operations.
  • Physical Therapy Receptionist and team leader with 7 years of experience in standard settings.
  • Physical Therapy Receptionist is a hardworking and dependable Physical Therapy Receptionist who excels at project management and performance reporting.
  • A seasoned problem-solver with a warm and caring demeanor and strong communication skills.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Knowledge of Microsoft Excel in depth, as well as risk assessment and budget management abilities.
  • Successfully learned Mandarin to better serve the local immigrant population.
  • Physical Therapy Receptionist with data analysis and quality assurance abilities.

Accomplishments

  • Streamlined patient flow and managed wait times by coordinating therapist availability through advanced scheduling, improving appointment adherence by 57%
  • Utilized bilingual communication skills to assist non-English speaking patients, positively influencing satisfaction ratings by 51%.
  • Collaborated with therapists to schedule urgent cases as a priority, leading to a 29% decrease in missed appointments.
  • Supported inventory management responsibilities by updating supply levels and preparing weekly orders for medical supplies, reducing shortages by 43%.
  • Assisted in onboarding new therapists by arranging equipment setups and platform customizations, resulting in quicker integration within 8 hours.
  • Maintained a comprehensive calendar for physical therapists, ensuring no appointment overlap or misbooking, leading to 74% increase in timing efficiency.
  • Oversaw and coordinated training for new front desk staff, reducing onboarding time by 25% and enhancing overall administrative performance.
  • Effectively managed over 4 patient appointments weekly using HubSpot, improving scheduling efficiency by 29%
  • Quickly adapted to new scheduling and billing systems after office technology upgrades, resulting in 36% fewer scheduling errors.
  • Developed standard operating procedures to streamline front desk activities, improving patient check-in and check-out processes by 52%.

Affiliations

  • Member, National Organization of Rheumatology Managers, contributing to discussions on improving patient tracking and rheumatology practice efficiency.
  • Completed First Aid/CPR Certification through procedure, ensuring prompt and appropriate response to medical emergencies.
  • Participated in program Insurance Company’s training program on verifying pre-authorization for medical treatments, improving accuracy and decreasing approval times.
  • Completed a training program in insurance coding and billing through Ironclad Systems, allowing me to better manage patient insurance verification.
  • Served as a mentor for junior office staff during my time at process, focusing on improving data entry accuracy and office communication.
  • Collaborated with process’s physical therapy outreach program, offering administrative support and promoting health service access to underserved communities.
  • Certified member of the Association for Professionals in Infection Control and Epidemiology (APIC), emphasizing the role of administrative staff in patient health safety.
  • Volunteered as Physical Therapy Clinic Support at Lakeside Partners, collaborating with therapists in maintaining smooth administrative processes.
  • Led a patient intake improvement initiative at Ironclad Systems, collaborating with clinical staff to reduce waiting times and improve patient satisfaction.
  • Certified in HIPAA compliance and patient confidentiality protocols, ensuring the secure handling of patient medical records.

Certifications

  • Project Management Professional (PMP)
  • Microsoft Office Specialist (MOS)
  • CompTIA Security+
  • Healthcare Administrative Assistant Certification - Lakeside Partners
  • Physiotherapy Support Certification - Cedar Works
  • Certified Front Desk Representative (CFDR) in Medical Settings - Ironclad Systems
  • Office Management Software Proficiency (e.g., Microsoft Office, Google Workspace) - Harbor & Co.
  • Medical Office Assistant (MOA) Certification - Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)

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