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Skills

  • Project organization
  • RFI Scanners
  • Medical records management
  • Relationship development
  • Administrative support in a clinical setting
  • Security systems
  • Medical terminology knowledge
  • Medical supply ordering and inventory management
  • MS Office
  • Insurance billing

Work Experiences

  • Assisted in maintaining office supplies by coordinating orders with vendors, staying within the $9 budget for 2022.
  • Coordinated better with clinicians.
  • Coordinated office-wide training on HIPAA updates.
  • Built strong relationships with patients and therapists.
  • Clarified benefits for 14 patients weekly.
  • Avoided potential violations.
  • Accurately scheduled over 5 patient appointments per week.
  • Was in charge of the standard medical practice's administrative needs.
  • Was in charge of managing the physician's calendar, which included scheduling patient appointments and procedures.
  • Made contact with other medical facilities in order to confirm medical histories and avoid making erroneous diagnoses.

Summaries

  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Achieved a system% improvement in patient satisfaction scores.
  • Working in process and procedure settings to meet all provider and patient needs is part of my background.
  • Workflow optimization Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Initiative and standard have a proven track record.
  • Program, system, and process are all available.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Communicative and team-oriented, with Tableau expertise.
  • Trained in coordinating charts, collecting payments, and managing forms.
  • Insurance forms, charts, and other business correspondence are familiar to me.

Accomplishments

  • Collaborated closely with payers, achieving claim dispute resolution in less than 17 days.
  • Reduced error rates in billing and insurance documentation by successfully implementing a double-checking procedure, leading to 28% fewer payment delays.
  • Supported front desk operations by handling administrative duties such as data entry, paperwork processing, and interoffice communications in a timely manner.
  • Assisted in onboarding new therapists by arranging equipment setups and platform customizations, resulting in quicker integration within 8 hours.
  • Collaborated with cross-functional teams (therapists, billing, and administration) to improve interdepartmental communication and reduce patient handoff errors by 36%.
  • Developed standard operating procedures to streamline front desk activities, improving patient check-in and check-out processes by 52%.
  • Increased patient retention by 21% through coordinated follow-up reminders and feedback collection processes.
  • Oversaw and coordinated training for new front desk staff, reducing onboarding time by 25% and enhancing overall administrative performance.
  • Collaborated with therapists to schedule urgent cases as a priority, leading to a 29% decrease in missed appointments.
  • Post-implemented patient feedback forms to identify service gaps and achieved a 68% boost in customer satisfaction over 18 months.

Affiliations

  • Enrolled in ongoing professional development courses on healthcare administration and patient relations at initiative.
  • Graduated from program with coursework focused on Healthcare Administration and Patient Services, providing a strong foundation in office management.
  • Completed workshop in Office Ergonomics and Workflow Efficiency, improving the physical setup of reception areas for optimized performance.
  • Completed certification course in Medical Office Administration through initiative, enhancing proficiency in reception and administrative duties.
  • Member, National Organization of Rheumatology Managers, contributing to discussions on improving patient tracking and rheumatology practice efficiency.
  • Member, American Physical Therapy Association (APTA), actively participating in continuing education opportunities to stay updated on best practices in physical therapy administration.
  • Attended physical therapy practice management seminars hosted by framework, learning how to improve office workflow efficiency.
  • Member of Practice Managers Association (PMA), engaging in professional development to simplify medical practice operations.
  • Affiliated with National Association of Healthcare Access Management (NAHAM), strengthening skills in patient access and revenue cycle management.
  • Regular attendee of the Society for Healthcare Strategy and Market Development (SHSMD) webinars, enhancing knowledge of healthcare market trends and patient recruitment.

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Insurance Coding and Billing Certification - Northwind
  • First Aid/CPR
  • Certified Specialist in Healthcare Financial Management (CSHFM) - Lakeside Partners
  • Medical Software (e.g., Epic, Cerner) User Certification - process
  • SHRM Certified Professional (SHRM-CP)
  • Association for Project Management (APM)
  • Customer Relationship Management (CRM) for Health Communication - initiative
  • ServSafe
  • First Aid, CPR, and AED Certification (system)

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