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Skills

  • Business Strategy
  • Performance-Based Incentive Programs
  • Cross-department collaboration
  • Management support
  • Mentorship and Coaching
  • Strategic planning and execution
  • Customer issue resolution
  • KPI Analysis and Reporting
  • Business development initiatives
  • Meeting quotas

Work Experiences

  • Managed a team of 12 employees in the areas of customer service, cash handling, inventory, sales, and data entry, resulting in a 2% increase in customer satisfaction in 2021.
  • Completed the past year employee evaluations to stay on top of any gaps in knowledge or skills and to close them before they became a problem, allowing me to maximize performance.
  • Analyzed sales data in order to set several months quotas and identify potential growth areas.
  • Used Tableau to compile initiative and metric data and prepare sales reports so that management could make informed business decisions.
  • Achieved a 65% improvement in quarterly revenue.
  • Assess the sales team's performance on the job.
  • Developing business in the assigned area through territory management to improve long-term business growth.
  • Improved goal attainment in the method and framework areas to increase sales and customer relations.
  • Collaborated with other team members to help close sales, cross-sell, and upsell products and services.
  • Achieved 7 consecutive quarters of goal attainment.

Summaries

  • Customer loyalty is industry-leading, which helps to strengthen the company's brand.
  • With over 3 years in the industry and exceptional sales skills.
  • Intuitive when it comes to hiring and training new employees.
  • Expert at resolving customer issues, upselling additional products, and keeping staff turnover to a minimum.
  • In personable discussions and presentations, valuable public speaker delivering benefits of procedure products and services.
  • Determined individual with experience forming and nurturing profitable partnerships.
  • Improving sales procedures to streamline and strengthen processes has proven to be a success.
  • Effectively collaborates with employees, customers, and management to address complex issues that affect business direction and customer satisfaction.
  • In a Sales Supervisor role, promoting more than 15 years of experience.
  • Communication, organizational, and leadership abilities are exceptional.

Accomplishments

  • Established and maintained top-tier client relationships, growing account sizes on average by 35%.
  • Managed the Innovation Award award winning sales team at Brightline.
  • Led team's participation in framework, driving $12 in revenue and securing 5 new business partnerships.
  • Helped maintain top spot in Columbus sales rankings by surpassing monthly sales targets for initiative.
  • Increased conversion rates by 27% by introducing a streamlined sales pitch and product demo process.
  • Collaborated with marketing team to develop cross-promotional strategies, increasing overall promotional ROI by 48%.
  • Led digital transformation efforts, including the adoption of Microsoft Excel, reducing administrative workload and increasing time spent on direct selling.
  • Facilitated the introduction of system that streamlined processes and increased sales team efficiency by 42%.
  • Spearheaded the development of customer loyalty programs, increasing repeat buyer rate for QuickBooks by 47%.
  • Collaborated with team of 4 in the development of framework.

Affiliations

  • Chamber of Commerce - Sales Leadership Division Phoenix
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Institute for Professional Development in Sales Leadership (IPDSL)
  • Business Marketing Association (BMA)
  • Institute of Sales Management (ISM)
  • Sales Excellence Awards Committee 2018
  • Certified Sales Leadership Professional (CSLP)
  • International Customer Service Association (ICSA)
  • American Medical Informatics Association

Certifications

  • Certified Six Sigma Green Belt (CSSGB) - Lakeside Partners
  • Advanced Google Analytics Certification
  • Professional Sales Certificate - initiative
  • Certified Sales Engagement Professional (CSEP) - Outreach.io
  • Certified Retail Sales Leader (CRSL) - Northwind
  • ServSafe
  • Certified Sales Manager (CSM) – Ironclad Systems
  • Certified Professional in Inventory and Warehouse Management (CPIWM) - Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Ads Certification

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