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Skills

  • Patient and family advocacy
  • Utilization review
  • Clinical Quality Improvement
  • Conflict Resolution in Patient Care
  • Patient discharge planning
  • Preventative health
  • Medication administration
  • Tracheostomy care
  • Insulin medication assistance
  • Health records auditing

Work Experiences

  • Oversaw and managed 17 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Took part in educational activities such as the implementation of evidence-based practice projects, nursing competency development, and nursing simulation activities.
  • Prepared blood, tissue, and other laboratory specimens for testing in the lab.
  • Awarded Employee of the Year for Excellence in Review Quality.
  • Reported findings to quality departments and collaborated with the team to develop corrective actions for any deficiencies after conducting routine restraint audits.
  • Physical assessments, medication, and chronic disease management were all part of my care for home health patients.
  • Advocated for patients in my care and implemented prescribed treatment strategies using firsthand knowledge and clinical expertise.
  • Authored monthly reports for the clinical quality improvement committee.
  • Recorded details about all therapies, including framework and metric to keep patient charts up to date.
  • Observed and reported on the patient's condition, progress, and medication side effects to accurately document updates.

Summaries

  • Focused on advancing expertise in performance reporting while fostering innovation.
  • Experienced nurse with demonstrated clinical knowledge, natural interpersonal skills, and technical abilities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Flexible and adaptable to changing patient needs and conditions.
  • Applied risk adjustment coding in clinical review processes.
  • Within Miscellaneous, senior Clinical Review Nurse and outstanding performer in strategic planning and budget management.
  • Ready for a new opportunity to put my outstanding nursing skills to work in a metric setting.
  • With expert healthcare knowledge, clear verbal and written communication skills, and sound clinical judgment, this person is team-oriented and dependable.
  • Achieved a 40% reduction in readmissions.

Accomplishments

  • Supervised the review of 14 high-risk cases involving complex medical conditions, leading to timely approvals and improved patient outcomes by 78%.
  • Developed patient advocacy initiatives that improved patient satisfaction scores by 53% through streamlined care review processes.
  • Implemented SAP into the patient review process, reducing workflow inefficiencies and cutting administrative hours by 73%.
  • Ensured a 10 year track record of zero clinical review errors, contributing to an exemplary performance in quality audits.
  • Assisted in the review and authorization process of 5 high-risk cases, preventing delays in care delivery and ensuring patient safety.
  • Trained and mentored junior nurses on clinical review procedures, increasing accuracy and adherence to protocols by 73% within the first 7 months.
  • Maintained compliance with state and federal healthcare regulations during case reviews, avoiding any legal or audit issues for over 5 years.
  • Reduced the denial rate for medical authorizations by 67% through the development and implementation of tailored review protocols.
  • Contributed to the reduction of denied claims by 48% by ensuring thorough insurance-related documentation and compliance with payer requirements.
  • Facilitated communication between healthcare providers and insurance payers, resolving conflicts regarding patient coverage in 2 days or less.

Affiliations

  • American Association of Managed Care Nurses (AAMCN)
  • Commission for Case Manager Certification (CCMC)
  • Freemason
  • Society of Women Engineers
  • Jaycees
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Society for Healthcare Epidemiology of America (SHEA)
  • Project Management Institute
  • International Association of Administrative Professionals

Certifications

  • Certified Professional in Healthcare Quality (CPHQ) by the National Association for Healthcare Quality (NAHQ)
  • Google Certified Professional Cloud Architect
  • Certified Care Coordination and Transition Management (CCCTM) by the American Academy of Ambulatory Care Nursing (AAACN)
  • Accredited Case Manager (ACM) by the American Case Management Association (ACMA)
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Certified in Care Transitions and Accountability (CCT) by the American Board of Managed Care Nursing (ABMCN)
  • Salesforce
  • Certified Wound, Ostomy, and Continence Nurse (CWOCN) by the Wound, Ostomy, and Continence Nursing Certification Board (WOCNCB)

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