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Skills

  • Gamification integration
  • Global learner outreach
  • Regulatory compliance
  • Feedback analytics and reporting
  • Digital course creation
  • First Aid/CPR
  • Communications
  • Client Satisfaction Improvement
  • MS Office
  • Problem resolution

Work Experiences

  • Created video tutorials.
  • Created training modules.
  • Used Adobe Creative Suite to create training for metric employees, resulting in a 3% increase in company retention and productivity.
  • Achieved this in 2018.
  • Ensured that all students and instructors' leaves, attendance, scores, and overall performance were properly tracked in newly created databases.
  • Consistently assisted companies in achieving process by advising executives on best practices for employee growth and productivity goals.
  • Collaborated with subject-matter experts to produce specialized online courses, yielding a 30% increase in domain-specific knowledge.
  • Consistently updated course materials.
  • Achieved results within one year.
  • Achieved 51% adoption across all teams.

Summaries

  • Experienced Training Specialist with a track record of success in data analysis instruction spanning 17 years.
  • Looking to apply 7 years of experience in Miscellaneous to a dynamic role with Ironclad Systems.
  • Achieved an average completion rate of 62%.
  • Achieved within two years.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at developing remote training strategies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at designing virtual classrooms.
  • Achieved industry-recognized certifications such as ITIL.
  • Trained in the use of ServiceNow and the negotiation of method.

Accomplishments

  • Managed end-to-end creation and delivery of Microsoft Excel trainings for product, resulting in significant performance improvements across 6 key metrics.
  • Led virtual training sessions on Salesforce for over 12 participants, consistently receiving 15% satisfaction ratings.
  • Implemented instructional design best practices to enhance virtual presentation skills training, achieving 69% higher completion rates.
  • Designed and facilitated online training courses for 7 global regions, leading to a boost in learner engagement by 30%.
  • Collaborated with subject-matter experts to present high-quality webinars, driving sustained growth in audience reach by 54% over one year.
  • Conducted interactive technical workshops for Salesforce, with 68% of participants reporting improved confidence in tasks post-training.
  • Authored comprehensive knowledge bases and guides to accompany virtual courses, reducing common queries by 77% in 18 months.
  • Authored e-learning materials tailored to Miscellaneous professionals, helping achieve a 55% certification success rate.
  • Created innovative e-learning assets with interactive elements to address learner gaps and support skill advancement resulting in 4% skill improvement.
  • Introduced real-time peer-to-peer collaboration features in virtual training workshops, leading to a 84% increase in post-training peer support engagement.

Affiliations

  • American Marketing Association
  • Rotary International
  • Project Management Institute
  • European Association for Digital Teaching (EADT)
  • Professional Association for Computer Training
  • Instructional Designers Association (IDA)
  • Member of Professional Development Advisory Board
  • International Board of Standards for Training, Performance, and Instruction (IBSTPI)
  • Peer Reviewer for Digital Learning Journals
  • National Association of Social Workers

Certifications

  • Advanced Instructional Design and Performance Improvement Certification - Brightline
  • Apple Certified Associate (ACA)
  • Certified Zoom Professional - program
  • Certified Online Learning Facilitator (COLF) - method
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Virtual Classroom Design and Facilitation Certificate - Lakeside Partners
  • Teachable Expert - method
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)

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