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Skills

  • Scope and project definition
  • Technology architecture analysis
  • Security systems
  • Invoice generation
  • Communications
  • C-suite presentation skills
  • Budget allocation process improvement
  • Business process re-engineering
  • CCTV
  • Problem resolution

Work Experiences

  • Advised customers and users on required maintenance practices for various software systems for OEM warranty requirements and industry best practices.
  • Contributed to a 82% reduction in stockout issues.
  • Evaluated business systems and processes, identifying areas for improvement in order to help the company grow in the future.
  • Achieved results in 2023.
  • Aligned technology with strategic goals.
  • Trained users on program automation systems to ensure that they were knowledgeable about related features.
  • Automated reporting in category.
  • Collaborated with data analysis teams in Chicago to deploy real-time decision-making tools that contributed to an increase in sales conversion rates of 73%.
  • Collaborated with engineering teams.
  • Achieved 78% higher productivity across the team.

Summaries

  • Senior Technical Business Analyst is a hardworking and dependable Senior Technical Business Analyst who excels at stakeholder engagement and team leadership.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • Experienced Business Intelligence Analyst with a track record of delivering cost-effective, high-performance technology solutions to meet changing business needs.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Six Sigma certified
  • Achieved Top Performer recognition for excellence in rollout.
  • Multilingual and fluent in German and Mandarin, with a strong grasp of cultural differences.
  • Strategic thinker with expertise in budget management.
  • Using a data-driven philosophy, mastery of analytics and reporting tools to provide insights in product design, flows, and user experiences.
  • To solve complex problems in high-pressure environments, a qualified Business Intelligence Analyst with experience in data mapping and user acceptance testing is needed.

Accomplishments

  • Generated real-time dashboards in Adobe Creative Suite, decreasing decision-making lead times for the executive team by 38% and improving strategy alignment.
  • Mentored and led a team of 7 junior analysts in developing business solutions, resulting in project delivery speed improvement by 52%.
  • Partnered with marketing to implement a data-driven customer segmentation strategy, increasing lead generation quality and conversion by 34%.
  • Reduced IT system issues by 34% through process reengineering, improving customer satisfaction and decreasing response times.
  • Worked closely with product teams to identify market opportunities, leading to a 21% increase in product development efficiency.
  • Led the integration of Tableau to automate reporting processes, reducing manual tasks by 64% and improving workflow efficiency across departments.
  • Collaborated with cross-functional teams to deliver an enterprise resource planning (ERP) system upgrade, decreasing operational costs by $7 annually.
  • Managed the end-to-end data migration process for Salesforce, ensuring zero data loss and reducing system downtime by 42%.
  • Developed and documented user stories and acceptance criteria for Asana, improving the development team's ability to meet stakeholder requirements.
  • Developed key performance indicators (KPIs) that aligned technology initiatives with business goals, improving project success rate by 72%.

Affiliations

  • Affiliate of the Institute for Analytics Professionals of Australia (IAPA) for advanced practices in data analysis and visualization
  • Certified in ITIL Foundation, focusing on service management and continuous process improvement
  • Leader of cross-departmental Systems Integration workgroup, advancing thought leadership in ERP solutions
  • Member, Project Management Institute (PMI) with coursework in Business Process Improvement
  • Participant in quarterly CIO Exchange Forum (Seattle), bringing industry knowledge on business-IT communication alignment issues
  • Alumni of category’s Management Information Systems (MIS) program, actively engaged in mentoring students
  • Member, Chartered Institute for IT (BCS) focusing on application of IT in solving business problems
  • Active participant in SQL Server User Group (Chicago) to discuss latest trends and problem-solving techniques
  • Board Member of the Information Systems Audit and Control Association (ISACA), promoting IT governance standards in financial institutions
  • Certificate in Data Analytics from General Assembly, focusing on SQL and BI tools (2020)

Certifications

  • Professional Scrum Product Owner (PSPO) by method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Certified Ethical Hacker (CEH) by EC-Council
  • Google Project Management Professional Certificate by framework
  • Certified Information Systems Security Professional (CISSP) by (ISC)²
  • Lean Six Sigma Green Belt Certification
  • Data Science Professional Certificate by Meridian
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP) by IIBA

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