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Skills

  • Financial reporting
  • Microsoft Excel certified
  • Office administration
  • Organizing mail
  • Social media knowledge
  • Invoice preparation
  • Multi-line phone proficiency
  • AP/AR proficiency
  • Business correspondence
  • Executive presentation development

Work Experiences

  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Administrative Professionals and clients.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Double-checked the data's accuracy and integrity.
  • Improved customer service ratings by 3% by training 8 new employees on proper phone handling techniques.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Provided framework software support and training to the entire office, including troubleshooting and optimization.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Created a new employee evaluation process that resulted in significant performance improvements.

Summaries

  • Expert at locating and resolving inconsistencies.
  • With 18 years of experience as Administrative Professional in Chicago, I am organized and hardworking.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 2 years of service.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Design and development of successful procedure embedded software applications in the past.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Administrative Professional with 12 years of experience assisting with procedure program coordination and implementation.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Documented and resolved process which led to initiative.
  • Partnered with the HR team to drive employee engagement initiatives, increasing employee satisfaction by 17%.
  • Assisted legal team in managing confidential documents and filings, adhering to Miscellaneous regulations and privacy policies.
  • Generated detailed financial reports and budget tracking sheets, assisting the finance department in identifying savings of 11 annually.
  • Organized company-wide event logistics, including booking venues, accommodations, and technology, increasing attendance by 25%.
  • Tracked deadlines and milestones for 11 key projects, helping departments complete 46% of tasks on time.
  • Coordinated and facilitated board meetings for a team of 14, ensuring all minutes and action items were documented on time.
  • Supervised front-office operations, resulting in a 20% improvement in client satisfaction scores over 6 months.
  • Utilized ServiceNow software to manage employee attendance records, reducing payroll discrepancies by 68% over the past year.
  • Trained 3 employees on effective use of QuickBooks software, increasing team productivity by 69%.

Affiliations

  • International Council of Nurses
  • International Association of Administrative Professionals
  • Freemason
  • Meeting Professionals International (MPI)
  • Executive Assistants Organization (EAO)
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Project Management Institute (PMI) Certification
  • Lions Club
  • National Association of Legal Secretaries (NALS)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Meeting Professional (CMP) - 2020
  • Professional in Human Resources (PHR) - 2022, issued by HR Certification Institute
  • Google Workspace Certified Administrator
  • ISO 9001 Quality Management Certification – 2023
  • Six Sigma Yellow Belt Certification - initiative, 2015
  • Project Management Professional (PMP) - program
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • CompTIA A+ Technician

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