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Skills

  • Filing assistance
  • Records management
  • Financial reporting
  • Database administration
  • Executive presentation development
  • Event planning and coordination
  • Transporting files
  • Correspondence handling
  • Faxing paperwork
  • Social media knowledge

Work Experiences

  • Conducted research in order to collect and record metric information.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • System helped me achieve $178,000.
  • Developed and implemented records handling standard operating procedures.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Wrote extremely precise internal and external letters and memos.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $9.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Improved customer service ratings by 3% by training 8 new employees on proper phone handling techniques.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.

Summaries

  • Administrative Professional who is motivated and has a good understanding of framework processes, customer relations, and multi-line phone systems.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Offering 9 years of experience in customer relations management.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Motivated Administrative Professional with experience managing large-scale projects, including budgeting and administration.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Proven track record of updating offices and increasing overall productivity.

Accomplishments

  • Tracked deadlines and milestones for 11 key projects, helping departments complete 46% of tasks on time.
  • Documented and resolved process which led to initiative.
  • Organized company-wide event logistics, including booking venues, accommodations, and technology, increasing attendance by 25%.
  • Initiated a digital archiving process, helping the company eliminate 36% of physical storage needs within 18 months.
  • Successfully negotiated and managed multiple contracts with external vendors, saving the company $9 annually.
  • Managed incoming correspondence, reducing response latency to method requests by 61%.
  • Organized handling of sensitive information and maintained strict confidentiality in accordance with system guidelines.
  • Assisted legal team in managing confidential documents and filings, adhering to Miscellaneous regulations and privacy policies.
  • Reorganized company policies repository, enhancing accessibility and reducing retrieval time by 51%.
  • Coordinated and facilitated board meetings for a team of 14, ensuring all minutes and action items were documented on time.

Affiliations

  • National Association of Professional Women (NAPW)
  • Toastmasters
  • Society of Human Resource Management
  • Association for Talent Development (ATD)
  • Business Professionals of America (BPA)
  • American Society of Association Executives (ASAE)
  • Administrative Professional Leadership Retreat (APLR)
  • Administrative Professionals Conference (APC)
  • American Payroll Association (APA)
  • National Secretaries Association (NSA)

Certifications

  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP) - program
  • Six Sigma Yellow Belt Certification - initiative, 2015
  • Lean Office Overview Certification - metric
  • Associate Professional in Human Resources (aPHR) - 2015
  • QuickBooks Certified User – 2024
  • Certified HR Generalist (CHR) - Summit Group
  • Cisco Certified Network Associate (CCNA)
  • Executive Assistant Certificate Program - Cedar Works
  • Certified Administrative Professional (CAP) - 2016

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