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Skills

  • MS Office
  • Communications
  • Regulatory compliance
  • Account servicing
  • Problem resolution
  • Network development
  • Customer service
  • Relationship development
  • Lead prospecting
  • Market research

Work Experiences

  • Collaborated with the operations team.
  • Booked large-scale group orders valued at $15 by mapping group needs and providing tailored proposals.
  • Conducted follow-up calls and email campaigns.
  • Boosted close rates by 39%.
  • Analyzed competitors in method leading to the development of new pricing strategies that captured 51% more repeat business.
  • Increased the team's revenue by over $15 in sales.
  • Collaborated with marketing teams.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Created and used standard reports to assist leadership in making key decisions and exceeding operational goals.
  • Acquired 10 new customers, resulting in 3% revenue for the team.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Group Sales Representative is a multi-talented Group Sales Representative who is consistently rewarded for planning and operational improvements.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Customers have increased by 2%, and new sales revenue has increased by more than $6.
  • Bringing 11 years of experience in this field.
  • Group Sales Representative with 10 years of successful performance reporting and team leadership experience.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Assessed customer needs.
  • Within Miscellaneous, senior Group Sales Representative and outstanding performer in stakeholder engagement and strategic planning.

Accomplishments

  • Managed a portfolio of 12 corporate clients, consistently maintaining a 84% client retention rate.
  • Built out sales pitches for corporate clients, securing 16 new corporate contracts, totaling $243,000 in new revenue.
  • Resolved product issue through consumer testing.
  • Developed and delivered comprehensive sales training programs for 7 junior sales representatives, enhancing team productivity by 55%.
  • Streamlined order fulfillment processes, reducing cycle time by 34% and improving overall client satisfaction.
  • Researched and developed customized travel programs, boosting client satisfaction scores to 13/10 and increasing bookings by 23%.
  • Coordinated sales efforts across 11 regional offices, achieving company-wide sales growth of 70% over 2015.
  • Implemented a new CRM system, reducing lead response time by 53% and improving client retention rates.
  • Implemented sales forecasting techniques using HubSpot, improving pipeline transparency and reducing forecasting errors by 15%.
  • Developed a customer feedback loop, which helped improve product offerings and contributed to a 40% increase in client satisfaction.

Affiliations

  • National Association of Social Workers
  • Rotary International
  • Global Association for Sales & Management Professionals (GASMP)
  • Professional Convention Management Association (PCMA)
  • American Society of Safety Professionals
  • Freemason
  • International Association of Administrative Professionals
  • B2B Sales Professionals Network
  • Toastmasters
  • Dealership Sales Professional Association (DSPA)

Certifications

  • First Aid/CPR Certified
  • Chartered Institute of Marketing (CIM) Diploma in Professional Marketing
  • Professional Negotiation Masterclass Certificate 2024
  • Certified Business Development Associate (CBDA) from IIBA
  • Certified Business Analysis Professional (CBAP) by IIBA
  • Certified Professional Sales Person (CPSP) by National Association of Sales Professionals (NASP)
  • Certified Public Accountant
  • CompTIA Network+
  • Certified Sales Compensation Professional (CSCP) from WorldatWork
  • Customer Service and Sales Certified Specialist (CSS) from NRF Foundation

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