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Skills

  • Community outreach and engagement
  • Grant Writing and Reporting
  • Customer service
  • Client case file management
  • Regulatory compliance
  • Project organization
  • Team building
  • Client satisfaction tracking
  • Process improvement
  • Conflict resolution

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Achieved client satisfaction ratings of 69% or higher.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • 49% of participants reached milestones.
  • Collaborated with healthcare providers to streamline client case management, reducing wait times for services by an average of 18 months.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Addressed unique client needs.
  • Achieved Employee of the Year for community impact.
  • Assisted in creating client-centered intervention plans.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Boosted completion rates by 34%.
  • Community Support Provider is a caring and skilled Community Support Provider who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Collaborative leader with significant experience in monitoring regulatory compliance, helping programs maintain certification without non-conformance.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • Advocate and strategist.
  • Advocate and strategist with a knack for securing necessary resources and funds, enhancing program outcomes and reducing client dependency on external aids by 45% months.
  • Demonstrated ability to form and maintain long-term relationships.
  • Community Support Provider with 2 years of successful quality assurance and data analysis experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Utilized data-driven decision-making to assess the impact of outreach programs, contributing to service improvements.
  • Spearheaded outreach programs targeting underrepresented populations, increasing engagement by 33% after 8 months.
  • Developed a comprehensive needs assessment process to better identify underserved clients, improving service delivery by 38%.
  • Implemented a new client intake system, reducing the time between initial contact and service provision by 33%.
  • Initiated partnerships with local businesses to offer sponsorship for community wellness programs, growing participation by 78%.
  • Worked alongside legal authorities to ensure clients received fair representation in court, achieving positive outcomes in 79% of cases.
  • Researched community health trends to adapt services, resulting in the introduction of 12 new mental health support initiatives.
  • Facilitated workshops on mental health awareness that resulted in increased community involvement by 55%.
  • Conducted program evaluations and utilized client feedback to refine services, increasing overall client satisfaction by 82%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Volunteer, LGBTQ+ Youth Suicide Prevention Hotline
  • Project Management Institute
  • National Association of Social Workers
  • Member, Crisis Assistance Intervention Team Chicago 2018
  • Council on Accreditation (COA) for Child and Family Services
  • National Case Management Network (NCMN)
  • Disability Advocacy Network Project Coordinator Seattle
  • Rotary International
  • Neighborhood Alliance Program Lead Seattle
  • Campaign Volunteer, Housing First Initiative for Homelessness Prevention

Certifications

  • ServSafe
  • Federal Emergency Management Agency (FEMA) Independent Study Certification
  • Certified Community Action Professional (CCAP)
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Licensed Master Social Worker (LMSW)
  • National Community Crisis Response Team (NCCRT) Certification
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)

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