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Skills

  • Loan documentation review and approval
  • First Aid/CPR
  • Mortgage loan origination
  • Loan portfolio management valued at 5
  • Organization
  • Practiced at FHA loan process
  • Client outreach programs for mortgage renewals
  • Loan referral partnerships development
  • Procedure equipment
  • Business operations

Work Experiences

  • Developed new loan prospects by making weekly cold calls to 8 people.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 14%.
  • Achieved results in 2015.
  • Achieved an average customer satisfaction score of 68%.
  • Conducted in-person and virtual loan consultations with clients, assisting over 8 clients annually in securing favorable loan terms.
  • Built strong relationships with Workday lenders.
  • Conducted in-person and virtual loan consultations.
  • Achieved a 81% success rate in loan approvals.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Adjusted interest rate locks for clients.

Summaries

  • Benefited both clients and the bottom line.
  • Accomplished mortgage professional.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Mortgage Professional with expertise in training and mentoring teams, reducing loan processing errors by 16% and accelerating underwriter review times.
  • Costs were consistently reduced while profits were increased.
  • Mortgage Professional has 15 years of experience in consumer lending, loan administration, default management, and customer service.
  • Achieved a 45% increase in customer retention.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.
  • Mortgage Professional with 2 years of successful budget management and workflow optimization experience.
  • Achieved successful on-time loan closings at a rate of 81%.

Accomplishments

  • Created a continuing education program for loan officers and processors, enhancing efficiency by 49% and improving compliance knowledge.
  • Achieved 81% reduction in loan turnaround time by introducing new underwriting tools and revising internal workflows.
  • Established a mortgage customer satisfaction survey program, leading to an 22% improvement in Net Promoter Scores (NPS) within 2018.
  • Collaborated with cross-functional teams to automate the loan documentation process, reducing client-facing errors by 36%.
  • Onboarded 10 new loan officers, resulting in a 33% increase in team productivity and pipeline volume.
  • Nurtured and expanded a network of realtors, leading to a 71% increase in mortgage leads and pipeline volume.
  • Recognized for the successful turnaround of underperforming mortgage branches, increasing loan volume by 54% within 15 months.
  • Led a team that implemented a new training program, cutting file processing errors from 56% to under 38% within 6 months.
  • Processed FHA, VA, and conventional mortgage loans with 76% adherence to compliance standards, ensuring zero regulatory violations across 14 loans.
  • Successfully handled a portfolio of 15 high-net-worth clients, securing over $101,000 in new mortgage originations.

Affiliations

  • American Society of Safety Professionals
  • Society of Financial Service Professionals
  • National Ethics Association (NEA) Member
  • International Association of Mortgage and Real Estate Professionals
  • National Association of Social Workers
  • Community Housing Development Organization (CHDO) Member
  • American Credit Union Mortgage Association (ACUMA)
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management

Certifications

  • Certified Mortgage Advisor (CMA) – Cedar Works
  • Project Management Professional (PMP)
  • Certified Loan Closing Professional (CLCP) - Brightline
  • Cisco Certified Network Associate (CCNA)
  • Certified Commercial Mortgage Professional (CCMP) - method
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Advanced Financial Literacy for Borrowers Certification - initiative
  • Salesforce

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