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Skills

  • Behavior modification techniques in pets
  • Dog playgroup management
  • Pet enrichment program development
  • Standard equipment
  • Food waste reduction strategies
  • Effective communication with pet owners
  • Time management and prioritization
  • Relationship development
  • Employee injury prevention and safety audits
  • Pet activity tracking and reporting

Work Experiences

  • Achieved operational savings of $2 annually.
  • Assisted Dog Daycare Supervisor in performing basic exams and tests for all species of patients, such as initiative and standard.
  • Allowed tailored approaches to reducing dog anxiety.
  • Sought veterinary care for sick or injured animals and notified their owners.
  • Connected 9 pets with permanent homes.
  • Added agility courses and canine socialization classes.
  • Cages, kennels, play yards, and grooming areas were kept neat and clean by me.
  • Built strategic relationships with veterinary clinics.
  • Kept a daily log of time spent with dogs in order to calculate payments, itemize activities, and provide services.
  • Collaborated with veterinarians.

Summaries

  • A track record of developing strong client relationships and pet bonds.
  • Competent Dog Daycare Supervisor with experience meeting the needs of a variety of animals, such as framework and process.
  • Achieved 53% staff certification in life-saving procedures.
  • Achieved 64% staff retention.
  • Achieved a 80% increase in satisfaction rates.
  • Maintain open communication with owners by effectively documenting feedings and treatments.
  • Achieved a 48% improvement in temperament.
  • Dog Daycare Supervisor is a vivacious Dog Daycare Supervisor who is at ease with dogs of all breeds and sizes.
  • Committed to the dogs' well-being and the owners' peace of mind.
  • Exceptionally well-organized and hardworking, with excellent communication and multitasking skills.

Accomplishments

  • Effectively handled customer complaints and concerns, enhancing client retention by 61% and contributing to a 51% growth in positive online reviews.
  • Resolved product issue through consumer testing.
  • Implemented software for tracking feeding schedules, ensuring every dog received their specific dietary needs, reducing errors by 18%.
  • Managed the care and supervision of 17+ dogs daily, ensuring timely walks, feeding, and veterinary check-ins.
  • Initiated cost-saving measures such as bulk purchasing of pet supplies, saving the facility 10 annually on operational expenses.
  • Reduced energy consumption by installing timers and automated systems for facility HVAC, resulting in utility savings of 16 annually.
  • Established a new cleaning routine with eco-friendly products, maintaining compliance with health codes and increasing positive client feedback by 39%.
  • Analyzed behavioral data through Asana to better group dogs by temperament, improving the safety and enjoyment of all daycare participants.
  • Trained and mentored a team of 9 staff members, improving overall staff performance and customer satisfaction by 58%.
  • Organized monthly events and theme days, leading to an increase in daycare attendance and revenue by 32%.

Affiliations

  • Association of Information Technology Professionals
  • International Association of Canine Professionals (IACP)
  • Community Dog Training Initiative Leader - Chicago
  • Society of Human Resource Management
  • National Association of Professional Pet Sitters (NAPPS)
  • American Medical Informatics Association
  • Society of Women Engineers
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Pet Industry Joint Advisory Council (PIJAC)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Kennel Management Certification – Harbor & Co.
  • Dog Safety and First Aid Instructor Certification – Summit Group
  • Certified Dog Daycare Supervisor – Ironclad Systems
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Certified Veterinary Technician (CVT) - Ironclad Systems
  • Dogs Body Language Certification – Summit Group
  • Fear Free Certified Professional - Beacon Labs

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