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Skills

  • Customer Satisfaction Enhancement
  • Pet activity tracking and reporting
  • Knowledge of dog breeds and dietary needs
  • Health and safety compliance
  • Communications
  • Implementing interactive pet activities
  • Behavioral issue mitigation
  • Project organization
  • Process improvement
  • Business operations

Work Experiences

  • Achieved operational savings of $2 annually.
  • Achieved zero reported incidents related to diet mix-ups.
  • Contributed to client retention by consistently providing excellent customer service to both clients and pets.
  • Boosted customer satisfaction by 63%.
  • Achieved improvement by 2016.
  • Connected 9 pets with permanent homes.
  • Coordinated logistics for daily drop-offs.
  • Kept track of the animals' health and behavior by looking for urine and feces, performing weight checks, and observing appetite during feeding.
  • Based on pet size, breed, and dietary needs.
  • Kept an eye on animal behavior and performed examinations to look for illnesses, injuries, or diseases.

Summaries

  • Compassionate Dog Daycare Supervisor with experience in every aspect of dog and cat grooming.
  • Adhered to health and safety protocols.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to the welfare of animals.
  • Deliver consistently high-quality service and animal-care excellence.
  • Dog Daycare Supervisor is a multi-talented Dog Daycare Supervisor who is consistently rewarded for planning and operational improvements.
  • Exceptionally well-organized and hardworking, with excellent communication and multitasking skills.
  • A highly organized and results-driven Dog Daycare Supervisor, responsible for overseeing a team of 15 staff and improving animal handling protocols by 18%.
  • Committed to the dogs' well-being and the owners' peace of mind.
  • Maintain open communication with owners by effectively documenting feedings and treatments.

Accomplishments

  • Trained and mentored a team of 9 staff members, improving overall staff performance and customer satisfaction by 58%.
  • Implemented robust communication protocols with dog owners, leading to a decrease in missed pick-up and drop-off appointments by 63%.
  • Developed a vaccination reminder system integrated with scheduling software, increasing compliance with vaccination requirements by 35%.
  • Managed the care and supervision of 17+ dogs daily, ensuring timely walks, feeding, and veterinary check-ins.
  • Resolved product issue through consumer testing.
  • Partnered with local trainers and behaviorists to address and resolve over 18 cases of aggression or anxiety-based behavioral issues.
  • Collaborated with team of 8 in the development of initiative.
  • Monitored dogs' temperament and health daily, reporting any concerns to veterinarians and owners, resulting in a reduction of health issues by 78%.
  • Analyzed behavioral data through Asana to better group dogs by temperament, improving the safety and enjoyment of all daycare participants.
  • Effectively handled customer complaints and concerns, enhancing client retention by 61% and contributing to a 51% growth in positive online reviews.

Affiliations

  • Certified Professional Animal Care Manager (CPACM)
  • Certification Council for Professional Dog Trainers (CCPDT)
  • American Pet Products Association (APPA)
  • American Kennel Club (AKC) Canine Good Citizen Evaluator
  • Member of Local Humane Society - Phoenix
  • Lions Club
  • Society of Women Engineers
  • Licensed Groomer with National Dog Groomers Association
  • International Council of Nurses
  • Project Management Institute

Certifications

  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Certified Veterinary Technician (CVT) - Ironclad Systems
  • Red Cross Pet First Aid and CPR – 2022
  • Safe Canine Handling and Restraint Training – Meridian
  • Apple Certified Associate (ACA)
  • Animal Care Business Management Certificate – Lakeside Partners
  • Pet Waste Management and Recycling Practices Certification – Ironclad Systems
  • Pet Daycare Business Owner Certification – Lakeside Partners
  • Certificate in Dog Nutrition and Dietetics – Harbor & Co.

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