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Skills

  • Customer service excellence
  • Data Integrity Management
  • Co-pay and insurance filing
  • Insurance verifying
  • Regulatory compliance
  • De-escalation techniques
  • Medical insurance
  • Operational improvement
  • Cross-functional team coordination
  • First Aid/CPR

Work Experiences

  • Created patient outreach programs that increased post-care engagement by 42%, contributing to improved follow-up care.
  • Contributed to an all-time high patient satisfaction score of 76%.
  • Contributed to a 40% increase in patient care efficiency.
  • Addressed concerns from patients and families.
  • Explained treatment plans and payment options.
  • Transported QuickBooks to two years customer locations.
  • Assisted in coordinating communication between nursing staff and patients.
  • Analyzed patient satisfaction data to propose solutions leading to a 17-week reduction in feedback processing time.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Was in charge of compiling and reviewing medical records.

Summaries

  • Built and maintained strong relationships with stakeholders, driving a 19% increase in patient satisfaction and operational efficiency at Phoenix.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • 14 years of experience as a patient service representative.
  • Built and maintained strong relationships with stakeholders.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Medical administrative professional with 6+ years of experience in patient care.
  • Comprehensive knowledge of risk assessment and a dedication to patient satisfaction.
  • Clear understanding of strategic planning and data analysis as well as workflow optimization training.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • Adept at handling patient concerns and successfully closing 10 complaints per shift, delivering resolutions with a 26% satisfaction rate.

Accomplishments

  • Implemented a new automated communication system to keep patients informed of their appointments, increasing appointment adherence rate by 61%.
  • Managed patient concerns, resolving 16 disputes, contributing to a 32% increase in patient satisfaction ratings.
  • Collaborated with team of 17 in the development of framework.
  • Created workflow processes in cooperation with administrative teams to reduce admission time by 4%.
  • Handled over 13 patient interactions per day, consistently maintaining quality service metrics and ensuring follow-ups within 18 months.
  • Ran quarterly audits of patient financial records in compliance with method, reducing discrepancies and improving alignment with budget forecasts.
  • Documented and resolved category which led to method.
  • Trained staff on HIPAA regulations ensuring 100% compliance in handling patient data and increasing overall patient trust.
  • Utilized method for detailed patient record management, reducing errors in medical records by 60% across 18 months.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Healthcare Administrative Professionals (AHCAP)
  • American Patient Experience Association (APEX)
  • Institute for Patient- and Family-Centered Care (IPFCC)
  • Revenue Cycle Management Coalition
  • National Association of Healthcare Access Management (NAHAM)
  • Membership in the American Association of Patient Access Management (AAPAM)
  • Certification in Patient Relations Management through initiative
  • Toastmasters
  • Healthcare Financial Management Association (HFMA)
  • Association for Patient Experience (AfPE)

Certifications

  • Medical Office Manager Certification - Beacon Labs
  • Certified Clerk for Health Administration - Cedar Works
  • Medical Receptionist and Front Desk Certification - Harbor & Co.
  • Certified in Healthcare Compliance (CHC) Summit Group
  • Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ)
  • Certified Professional in Management of Healthcare Digital Patient Forms - Microsoft Excel
  • First Aid/CPR Certified
  • Healthcare Customer Service Specialist - Ironclad Systems
  • Certified Patient Relations Professional (CPRP) - Lakeside Partners
  • Salesforce

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