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Skills

  • Interpreting physician orders
  • Appointment scheduling
  • Process improvement
  • Data Integrity Management
  • First Aid/CPR
  • Co-pay and insurance filing
  • Medical insurance
  • MS Office
  • De-escalation techniques
  • Customer service excellence

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Went over the doctors' daily care slips.
  • Achieved results over a 2-month period.
  • Used Jira to make appointments.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Achieved a 80% improvement in patient care coordination.
  • Explained treatment plans and payment options.
  • Contributed to an all-time high patient satisfaction score of 76%.
  • Delivered timely information to families.
  • Achieved a 60% resolution rate.

Summaries

  • Patient Relations Assistant is a multi-talented Patient Relations Assistant who is consistently rewarded for planning and operational improvements.
  • Achieved operational improvements.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Adept at handling patient concerns.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a consistent 77% feedback score improvement.
  • Comprehensive knowledge of risk assessment and a dedication to patient satisfaction.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Collaborative Patient Relations Assistant skilled at improving interdisciplinary communication, leading to a smoother care process and enhanced patient outcomes.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.

Accomplishments

  • Improved accuracy of patient financial records by adhering to system, reducing billing errors by 75% and minimizing delays in claims processing.
  • Facilitated discharge process by coordinating multi-department efforts, shortening average patient stay by 9 hours within 6 months.
  • Attended to over 8 patient queries daily, ensuring all issues were resolved within one year to improve patient satisfaction.
  • Documented and resolved category which led to method.
  • Managed patient concerns, resolving 16 disputes, contributing to a 32% increase in patient satisfaction ratings.
  • Led initiative to redesign patient satisfaction survey, increasing response rates by 16% and delivering actionable insights on service improvements.
  • Handled over 13 patient interactions per day, consistently maintaining quality service metrics and ensuring follow-ups within 18 months.
  • Reduced labor costs by optimizing patient throughput and creating schedules that ensured optimal resource utilization, cutting overtime by 70% hours per three years.
  • Created workflow processes in cooperation with administrative teams to reduce admission time by 4%.
  • Enhanced the patient onboarding system, reducing registration time by 36% and improving data accuracy by implementing ServiceNow.

Affiliations

  • Patient Services Coordinator Network
  • Association for Computing Machinery
  • Institute for Patient- and Family-Centered Care (IPFCC)
  • Jaycees
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Certified Healthcare Access Associate (CHAA)
  • Association for Healthcare Administrative Assistance (AHCA)
  • Healthcare Financial Management Association (HFMA)
  • Medical Group Management Association (MGMA)

Certifications

  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Certified in Healthcare Compliance (CHC) Summit Group
  • Certified Patient Experience Professional (CPXP) – method
  • Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ)
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Healthcare Access Associate (CHAA) - system
  • Patient Relations Certification (PRC) - Beacon Labs
  • Certified Professional in Management of Healthcare Digital Patient Forms - Microsoft Excel

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