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Skills

  • Government regulation compliance
  • Customer service
  • Evidence gathering and presentation
  • Team management
  • Team building
  • Complex case review
  • Effective communication
  • Problem resolution
  • Process equipment
  • Operational improvement

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Authored and maintained detailed reports summarizing investigations, trends, and action items that led to improved procedures and better-informed strategic decisions.
  • Conducted detailed data analysis.
  • Decreased incident response time by 49%.
  • Oversaw the delivery of category project by method team, which resulted in framework.
  • Answered 8 calls per two years to help customers with their questions and concerns.
  • Collaborated with key stakeholders.
  • Authored detailed reports summarizing investigations.
  • Contributed to successful prosecutions.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Achieved over 79% reduction in global markets.
  • Combated high-stakes fraud cases.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • A well-spoken Fraud Analyst with a proven track record of reviewing accounts and identifying problems.
  • Accomplished leader with deep knowledge of fraud mitigation techniques, resulting in a 38% decrease in fraud occurrences across multiple markets.
  • Senior Fraud Investigator is a multi-talented Senior Fraud Investigator who is consistently rewarded for planning and operational improvements.
  • Data-driven investigator leveraging machine learning algorithms.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Knowledgeable resource dedicated to finding solutions and collaborating with clients and other departments.
  • Consistently met organizational fraud prevention targets.

Accomplishments

  • Led a team of 11 junior investigators in reducing fraud incidents across multiple business lines, resulting in $10 in avoided losses in 2015.
  • Developed strategies to tackle emerging fraud trends, reducing external fraud volume by $4 in 2019.
  • Led investigative efforts utilizing Tableau that uncovered unauthorized transactions valued at over $15, driving direct recovery and successful prosecution.
  • Collaborated with team of 13 in the development of initiative.
  • Enhanced overall data accuracy for fraud detection by integrating ServiceNow systems with historical fraud databases, improving investigative timelines by 61%
  • Implemented a fraud risk assessment that identified 61% of previously undetected vulnerabilities, leading to significant risk mitigation for high-value accounts.
  • Played a key role in revising the internal fraud monitoring strategies, contributing to a 59% improvement in fraud case closure rates year-on-year.
  • Successfully mitigated multiple high-profile fraud cases exceeding $16, leveraging deep expertise in cross-jurisdictional coordination and investigative techniques.
  • Created risk-scoring models to identify high-risk entities, resulting in the early detection of irregularities worth $10 in multi-state operations.
  • Implemented an advanced fraud risk mitigation framework, saving $14 in projected fraud-related losses over 17 months.

Affiliations

  • Lions Club
  • Risk Control Community of Practice
  • American Marketing Association
  • International Compliance Association (ICA)
  • National Cyber-Forensics & Training Alliance (NCFTA)
  • High Technology Crime Investigation Association (HTCIA)
  • U.S. Secret Service Electronic Crimes Task Force (ECTF)
  • Banking Fraud Forum
  • International Association of Asset Recovery (IAAR)
  • American Bankers Association - Risk Management Association

Certifications

  • Certified Information Systems Auditor (CISA) - category
  • Certified Information Security Manager (CISM) – ISACA
  • Global Information Assurance Certification (GIAC Security Essentials - GSEC) - SANS Institute
  • Financial Crimes Investigation Certificate - Harbor & Co.
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Fraud Specialist (CFS) - Institute of Fraud Prevention
  • Fraud Risk Management Diploma - The International Compliance Association (ICA)

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