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Skills

  • Real-time operational tracking (Salesforce)
  • Production metric reporting to senior management
  • Real-time data analytics
  • Budgets
  • Data-driven decision making
  • Money handling
  • Troubleshooting and problem resolution
  • Communications
  • Continuous improvement methodologies
  • Cross-team collaboration and conflict resolution

Work Experiences

  • Achieved consecutive compliance for process.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Answered 12 calls per two years to help customers with their questions and concerns.
  • Communicated metrics to upper management.
  • Conducted regular performance audits on scale systems.
  • Followed up with customers to resolve any issues or delays.
  • Directed operators to the appropriate railcar location.
  • Boosted compliance rates to 62% across all shifts.
  • Collaborated with logistics to develop a scale calibration routine, cutting downtime by 55% and boosting operational precision.
  • Conducted regular performance audits on scale systems, rectifying issues and reducing TAT by 14 minutes per batch.

Summaries

  • Achieved operational savings of $9.
  • Organized and enthusiastic, with experience processing payments accurately and ensuring high levels of customer satisfaction in all interactions.
  • Within Miscellaneous, senior Scale Master and outstanding performer in workflow optimization and client relations.
  • Adept in supervising complex weighing and batching processes.
  • Achieved flawless audit performance for framework consecutive years.
  • Multi-tasking and task prioritization experience based on need and urgency.
  • Strong interpersonal and communication skills.
  • Adept at decreasing operational costs through the automation of scale activities, delivering quantifiable savings of $13 over 2019 while boosting accuracy and consistency.
  • Dealt with up to 3 clients on a daily basis.
  • Achieved 39% reductions in manual input errors.

Accomplishments

  • Managed cross-functional teams of 16 departments, achieving a 22% reduction in waste through workflow improvements.
  • Collaborated with production and quality control teams, driving 40% accuracy on all scale-based operations.
  • Handled troubleshooting and maintenance workflows for Salesforce, reducing equipment malfunction time by 46%.
  • Trained 3 operators on new scaling software, improving productivity by 84%.
  • Implemented efficient calibration methodologies in Chicago, improving scale accuracy and reducing deviations by 50%.
  • Strengthened relationships with vendors by ensuring scale accuracy on raw materials, decreasing invoice disputes by 65%.
  • Reduced the average scale verification time by 77%, lowering overall production bottlenecks.
  • Optimized batch processing through enhanced scale recalibrations, resulting in cleaner production cycles and an overall waste reduction by 28%.
  • Designed and implemented corrective actions when equipment deviations were identified, reducing product weight discrepancies by 31%.
  • Produced 3 comprehensive training materials for operators, leading to near-perfect compliance on scaling procedures.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • American Production and Inventory Control Society (APICS) – PMP
  • National Scale Operators Interest Group
  • Accredited Training on Automated Scale Systems - Boston
  • American Marketing Association
  • Society of Women Engineers
  • Jaycees
  • Certified Scale Master Training Program - Atlanta
  • Certified Professional in Supply Management (CPSM) from Institute for Supply Management (ISM)

Certifications

  • APICS Certification in Logistics, Transportation, and Distribution (CLTD)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • National Institute for Automotive Service Excellence (ASE) Certified
  • Certified Weighmaster License
  • Microsoft Certified Systems Engineer (MCSE)
  • Cloud Maintenance and Monitoring Certification (QuickBooks, 2018)
  • Certified Public Accountant
  • Certified Transportation Professional (CTP)
  • Certified Materials Handling Engineer
  • Six Sigma Green Belt Certification

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