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Skills

  • Cash deposit preparation
  • Calendaring
  • Time management skills
  • 17 WPM typing speed
  • Public relations
  • Check processing
  • Product ordering
  • Music showcase training
  • Financial aid document posting
  • Internet research

Work Experiences

  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Oversaw a complex annual meeting with 6 presenters, 10 international attendees, and a $9 budget that included livestream production, remote location arrangements, and senior executive accommodations.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Correspondence, forms, reports, calendars, and other documents were among the things I prepared.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Used ServiceNow and survey instruments to collect data for various studies.
  • Reviewed data, developed models, and forecasted trends to aid in the decision-making process.
  • Responded to emails and other correspondence to facilitate communication and improve business processes.
  • Increased customer retention by effectively resolving problems.
  • Worked on general clerical tasks both independently and with supervision.

Summaries

  • Motivated Office Automation Clerk looking for a new job where her cross-functional collaboration and budget management skills can be put to good use.
  • Offering 16 years of experience in customer relations management.
  • Administrative Executive is a skilled Administrative Executive who can train new administrative professionals, support program needs, and manage projects with little supervision.
  • Dedicated administrative professional with a track record of leading administrative teams and delegating tasks to meet operational objectives.
  • Administrative Executive is a dependable and enthusiastic Administrative Executive with 16 years of front desk management experience.
  • Maintaining tight financial controls and Miscellaneous compliance is a strength.
  • Reliable Program Support Assistant seeking to apply 12 years of vendor management and strategic planning experience to the Administrative Executive position.
  • Workflow optimization and performance reporting are tasks that I am uniquely qualified to perform.
  • Ability to plan events, manage team members, and keep the office running smoothly.
  • Dedicated to keeping track of program data, creating initiative reports, and project management.

Accomplishments

  • Reporting : Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10%.
  • Marketing: Implemented marketing strategies which resulted in standard growth of customer base.
  • Scheduling: Managed daily schedules and sales leads for all Sr. and Jr. Loan Officers.
  • Design: Responsible for creative design for prominent framework.
  • Planning: Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees. Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
  • Scheduling: Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
  • Multitasking: Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Researched
  • Directed
  • Program Planned all meetings and travel for CEO.

Affiliations

  • National Contract Management Association (NCMA)
  • Administrative Leadership Council (ALC)
  • Certified Administrative Professional (CAP) Certification - 2020
  • National Association of Social Workers
  • American Marketing Association
  • National Association of Office Managers (NAOM)
  • Certified Corporate Relocation Professional (CRP) 2021
  • Records Management Association (RMA)
  • International Association of Administrative Professionals
  • International Association of Administrative Professionals (IAAP)

Certifications

  • Certified Meeting Professional (CMP) by Events Industry Council (EIC)
  • Certified Business Analysis Professional (CBAP)
  • Certified Information and Records Manager (CIRM) by process
  • Certified Business Office Manager (CBOM) by MAB
  • Office Management and Effective Administration Certification by process
  • Workplace Communication Certification by metric
  • Customer Service Excellence Certification by Vantage
  • Notary Public Certification by Washington/Raleigh
  • First Aid/CPR Certified
  • Time Management Certificate by standard

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