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Skills

  • Coffee brewing techniques
  • Customer service excellence
  • Customer satisfaction score improvement
  • Conflict resolution under time constraints
  • Cash and credit transaction processing
  • Inventory management
  • End-of-shift reconciliation
  • Customer relationship building
  • Beverage preparation
  • Food and beverage pairings

Work Experiences

  • Offered refills on system, process, and system beverages.
  • Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer.
  • Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
  • Implemented new drink policies that resulted in a 8% reduction in over-pouring.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Achieved timely service during peak hours.

Summaries

  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.
  • Coffeehouse Waitress with 8 years of successful performance reporting and risk assessment experience.
  • Within Miscellaneous, senior Coffeehouse Waitress and outstanding performer in process improvement and team leadership.
  • Offering extensive knowledge, a strong work ethic, and over 6 years of experience in the field.
  • Coffeehouse Waitress is a multi-talented Coffeehouse Waitress who is consistently rewarded for planning and operational improvements.
  • Coffeehouse Waitress who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • Explaining flavor, program, and category aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Experienced Coffeehouse Waitress with initiative restaurant environments.

Accomplishments

  • Introduced cross-selling techniques for bakery items, leading to a 50% boost in daily menu sales.
  • Promoted and participated in the rollout of new Asana, refining daily transaction processing, which improved service speed by 46%.
  • Communicated product offerings and daily specials to customers, resulting in increased interest and a 82% higher average ticket size.
  • Worked with management to update menu offerings based on seasonal ingredients and consumer preferences, resulting in a 37% increase in orders for new items.
  • Collaborated with baristas and kitchen staff to expedite drink and food orders, cutting average service time by 62%.
  • Monitored social media feedback and suggested changes in service approach, contributing to 33% more positive customer sentiment.
  • Developed a streamlined system for responding to and resolving customer issues, improving feedback score by 57%.
  • Facilitated marketing efforts for a new seasonal drink menu, achieving a 69% increase in customer engagement during program.
  • Led monthly floor stock audits with less than 69% variance, ensuring alignment with projected inventory records.
  • Tracked and restocked inventory in coordination with supply deliveries, helping to reduce shortages by 62% and improving overall café operations.

Affiliations

  • Team Leader in Raleigh Coffee Festival Curation
  • Local Green Restaurant Association Advocate
  • American Society of Safety Professionals
  • International Coffee Traders Network
  • Rotary International
  • Barista Guild of America (BGA) Student Affiliate
  • Green Coffee Buyers Club
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Member of National Association of Catering & Events (NACE)

Certifications

  • Tea Sommelier Certification
  • Conflict Resolution Training Certification
  • CompTIA A+ Technician
  • Health, Safety, and Environmental Certification (Level 2)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Food Safety Manager - National Registry of Food Safety Professionals
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • American Barista & Coffee School (ABC) Certification
  • Nutrition and Recipe Development Certificate

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