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Skills

  • Account servicing
  • Conflict resolution and client mediation
  • Supervision
  • Merchandising expertise
  • Upselling techniques
  • Network development
  • CRM Software Proficiency (QuickBooks)
  • Problem resolution
  • Relationship development
  • Data-driven sales approaches

Work Experiences

  • Collaborated with marketing and events teams.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Closed over $12 in sales, which included preparing contracts and processing order forms each one year.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Boosted average product margin by 81%.
  • Captured 15 new high-profile clients.
  • Went to customer sites to assess needs, demonstrate offerings, and propose strategic solutions for a variety of issues.
  • Managed Adobe Creative Suite inventory to improve sales pitches and closed more than 6 sales in 18 months.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Achieved Outstanding Service Award for top sales performer.

Summaries

  • Achieved 78% above-target performance across sales channels.
  • Accomplished in luxury sales, achieving Innovation Award for top performance by surpassing sales quotas by 21% and contributing $2 to the company’s bottom line.
  • Schedule flexibility and the ability to travel up to 12% of the time.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Oversee category territories, ensuring that they have well-coordinated and forward-thinking approaches to attracting new customers and capitalizing on new opportunities.
  • Luxury Sales Representative is a multi-talented Luxury Sales Representative who is consistently rewarded for planning and operational improvements.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Achieved Innovation Award for top performance.

Accomplishments

  • Implemented client-centric outreach strategies, generating 48% more client referrals over 18 months than previously recorded.
  • Collaborated with visual merchandising teams to elevate in-store luxury displays, leading to a measurable improvement in customer engagement and sales growth.
  • Recognized as the top Luxury Sales Representative for exceeding sales targets by 72%, 2022.
  • Spearheaded strategic partnerships with complementary brands, growing collaborative luxury offerings and increasing boutique referrals by 36%.
  • Overhauled in-store customer experience, restructuring the sales floor and driving a 32% increase in foot traffic.
  • Led a multi-channel marketing effort that targeted high-net-worth individuals, resulting in a 29% increase in foot traffic to the store.
  • Developed and conducted personalized product presentations for top-tier clients, increasing high-value purchases by 64% across system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Negotiated contracts for corporate accounts for custom luxury ServiceNow, increasing business-to-business sales by 53%.
  • Improved sales report accuracy and time efficiency by implementing Jira, reducing reporting time by 77%.

Affiliations

  • Jaycees
  • Rotary International
  • Certified Luxury Home Marketing Specialist (CLHMS) Designation
  • Luxury Industry Professionals of America (LIPA)
  • Association of Image Consultants International (AICI)
  • American Medical Informatics Association
  • Certified Sales Leadership Training Program (CSLTP) from Beacon Labs
  • Professional Jeweler's Guild
  • American Marketing Association
  • Institute for Luxury Home Marketing (ILHM)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Retail Executive Program - procedure
  • The Art of Upselling - metric
  • Certificat d’études secondaires en Luxe - procedure
  • Certified Visual Merchandiser for Luxury Retail - Lakeside Partners
  • Diploma in International Luxury Brand Management - Beacon Labs
  • Certified Digital Luxury Marketing Specialist
  • Certified International Property Specialist (CIPS)

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