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Skills

  • Guest satisfaction assessment
  • Food safety training
  • Budget forecasting and control
  • Menu development
  • Training programs
  • Cross-functional team leadership
  • Distribution path determination
  • HACCP protocols
  • Health Inspection Preparation
  • Food cost control and reduction

Work Experiences

  • Achieved a perfect score on 2016 health inspections.
  • Promoted the company in the local community using word-of-mouth, social media, and special events such as process and framework.
  • Achieved this over 2 years.
  • Was in charge of coordinating employee schedules, payroll, new hire training, and calling for equipment service repairs, among other things.
  • Increased quality assurance by performing frequent line checks.
  • Evaluated the performance of a 18-person team in order to provide feedback and increase productivity by 15%.
  • Achieved a 66% improvement in order accuracy.
  • Achieved results over 14 years.
  • Boosted year-over-year revenue by $8.
  • Analyzed customer feedback and sales trends to pivot menu offerings, increasing food sales in Adobe Creative Suite by 57%.

Summaries

  • Efficient Food Operations Manager with over 4 years of experience in category and standard service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Achieved a 64% decrease in prep time.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Food Operations Manager with a proven track record of reducing prep time by 77%, driving consistent kitchen operational performance, and improving customer satisfaction by 51%.
  • Achieved a 62% boost in overall kitchen productivity.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Achieved 13 consecutive months of exceeding revenue goals.
  • Committed to fostering a positive environment in order to provide exceptional service.
  • Achieved 38% faster delivery of raw materials.

Accomplishments

  • Created a customer feedback mechanism, leading to actionable insights and a 59% improvement in service ratings.
  • Improved guest satisfaction through continuous service training, raising positive review ratings by 57%.
  • Reduced kitchen equipment maintenance downtime by 67% through preventive maintenance scheduling.
  • Introduced a dynamic scheduling system, achieving a 26% reduction in labor costs during high-demand periods.
  • Developed and enforced cost control measures, improving gross profit margins by 47% within 10 months.
  • Spearheaded the launch of 4 new menu items, resulting in a 39% increase in customer orders.
  • Redefined inventory management protocols, reducing waste by 15% across 17 locations.
  • Orchestrated cross-functional training for kitchen and front-of-house staff, leading to a 66% improvement in service times.
  • Developed partnerships with local delivery apps, increasing off-premise revenue by 72% over a 4-month period.
  • Implemented an upskilling initiative for 13 team members, resulting in a 76% increase in kitchen staff efficiency.

Affiliations

  • Menu Engineering and Development Workshop - procedure
  • Association of Information Technology Professionals
  • International Facility Management Association (IFMA)
  • International Foodservice Manufacturers Association (IFMA)
  • National Restaurant Association (NRA)
  • Toastmasters
  • Food and Beverage Association of America
  • Jaycees
  • American Marketing Association
  • Certified Kitchen Management Professional by procedure

Certifications

  • Certified Restaurant Manager (CRM) by Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Food Manufacturing Professional (CFMP) by Northwind
  • Salesforce
  • CompTIA Security+
  • Workforce Management Essentials in Food Services Certification by procedure
  • Certified Food Retail Leader (CFRL) by Cedar Works
  • Certified Culinary Manager by Ironclad Systems
  • Certified Health and Safety Supervisor (CHSS) for Commercial Kitchens
  • Lean Six Sigma Certification for Restaurant and Hospitality Operations

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