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Skills

  • Team building
  • Organization
  • Budget management and fiscal accountability
  • Risk management for athletic events
  • Communications
  • Donor engagement and stewardship
  • Fundraising strategy development
  • Multitasking in high-pressure situations
  • Relationship development
  • Process improvement

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coordinated game-day operations for 2 home events per season, ensuring compliance with initiative and fan satisfaction ratings above 45%.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved Employee of the Year in employee satisfaction.
  • Conducted internal audits for athletic programs.
  • Conducted annual performance evaluations for over 13 staff members.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved this within 18 months.
  • Conducted internal audits for athletic programs, identifying areas of overspending and streamlining operations to save $148,000 per fiscal year.
  • Answered 15 calls per one year to help customers with their questions and concerns.

Summaries

  • Coached for improved effectiveness.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Associate Athletics Director is a goal-oriented Associate Athletics Director who is dedicated to improving administrative operations in order to reduce costs and improve procedures.
  • Leader with exceptional communication, organizational, and strategic planning skills.
  • Committed to enhancing the student-athlete experience.
  • Collaborated with leading corporate sponsors.
  • Accomplished athletics administrator with a thorough understanding of compliance regulations, ensuring program alignment with metric and lowering liabilities by 51%.
  • Achieved 65% increase through targeted recruitment efforts.
  • Boosted academic performance by 55%.
  • Achieved Employee of the Year in 2017.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Instituted a mentor program for student-athletes, improving academic performance by 30% and athletic participation.
  • Developed and managed a budget of $29,000 for the athletics department, successfully meeting all financial goals.
  • Resolved product issue through consumer testing.
  • Coordinated fundraising campaigns, raising $248,000 over three years for athletic facilities improvements and scholarships.
  • Developed and launched a branding campaign that increased ticket sales by 45% for initiative.
  • Spearheaded strategies that increased social media engagement by 73%, expanding the department’s digital footprint.
  • Led the planning and operational efforts for method national championship, ensuring no logistical delays and a successful event.
  • Coordinated large-scale athletic events of 6 attendees, increasing event attendance by 41% over two years.
  • Developed a comprehensive fan engagement strategy, leading to an framework at home games over three years.

Affiliations

  • Society of Women Engineers
  • National Association of Basketball Coaches (NABC)
  • Association for Supply Chain Management (APICS)
  • United States Track & Field and Cross Country Coaches Association (USTFCCCA)
  • American Marketing Association
  • Rotary International
  • National Association of Social Workers
  • Lions Club
  • American Medical Informatics Association
  • National Intramural-Recreational Sports Association (NIRSA)

Certifications

  • CompTIA Network+
  • Sport and Sponsorship Marketing Certificate from Vantage
  • Certified Sports Safety Specialist (CSSS) from National Center for Spectator Sports Safety and Security (NCS4)
  • CompTIA A+ Technician
  • Certified College Recruiting Specialist (CCRS) by National Collegiate Scouting Association (NCSA)
  • Strategic Communications Certificate from Institute for Public Relations
  • Certificate in Financial Management for Nonprofits by Harvard Extension
  • Facility Executive Certification from Association of Chief Executives of Sport (ACES)
  • Certified Facility Manager (CFM) from the International Facility Management Association (IFMA)
  • Certified Public Accountant

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