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Skills

  • Loan document review
  • Program equipment
  • Closing Document Preparation
  • Junior processor training and development
  • Collaborative communication with lenders and agents
  • MS Office
  • Supervision
  • Anti-Money Laundering (AML) compliance
  • Deadlines management
  • Time management and prioritization

Work Experiences

  • Demonstrated excellent verbal communication.
  • Decreased team errors by 18%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved results in 2024.
  • Confirmed adherence to underwriter standards.
  • Coordinated with lenders.
  • Closed high-value commercial real estate transactions.
  • Collaborated with metric customers to determine their needs and deliver system service.
  • Corrected loan documents.
  • Demonstrated excellence in mortgage processing.

Summaries

  • Adept in training junior staff.
  • Contributed to a 66% improvement in efficiency within the closing process.
  • Contributed to a 66% improvement in accuracy.
  • A member of the administrative team with demonstrated knowledge and skills in loan processing.
  • Clear understanding of workflow optimization and process improvement as well as quality assurance training.
  • Committed to providing exceptional customer service, resolving client concerns at critical stages and consistently delivering positive outcomes.
  • Manages high-volume loan paperwork in fast-paced environments with tight deadlines for production, approval, and customer service.
  • Adept in quality control for mortgage documentation.
  • Achieved a 85% reduction in document retrieval times.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Reviewed and verified 11-page closing packages, preemptively identifying legal or financial risks before final signatures.
  • Trained and mentored 3 junior processors, leading to a team promotion rate of 72% in 2024.
  • Resolved escalations between lenders and buyers, ensuring 13% smooth closings in high-pressure transactions.
  • Served as primary point of contact for title queries and final document verification, which improved lender satisfaction rates by 50%.
  • Collaborated with legal teams to resolve outstanding liens and title defects, clearing 5 issues and reducing project holdups.
  • Reviewed mortgage documents and property conditions, identifying potential conflicts prior to closing, avoiding 14 dispute cases.
  • Managed internal workflow systems to ensure all closing documents were entered accurately into client databases, resulting in a 56% audit pass rate.
  • Developed a best practices guide on escrow management, improving process efficiency by 48%.
  • Developed and refined closing procedures, reducing errors by 25% and increasing closing speed by 15 days.
  • Partnered with title companies to expedite clearance on title issues, reducing overall closing delays by 85% days.

Affiliations

  • National Association of Social Workers
  • National Association of Mortgage Brokers (NAMB) Member
  • American Marketing Association
  • Presenter at the 2021 Mortgage and Real Estate Industry Summit
  • Jaycees
  • International Council of Nurses
  • Accreditation in Commercial Closing and Title Insurance Underwriting
  • Leadership Role in the Seattle Real Estate Title Association
  • Real Estate Services Providers Council (RESPRO) Member
  • Continuing Education in Mortgage Compliance from the Mortgage Bankers Association (MBA)

Certifications

  • Certified Mortgage Compliance Specialist (CMCP)
  • Notary Public License - Chicago
  • Mortgage Fraud Prevention Specialist Certification
  • Apple Certified Associate (ACA)
  • Certified Closing Professional by the National Association of Mortgage Processors (NAMP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Title Insurance Specialist – Texas
  • E-Closing Specialist Certification
  • Fair Housing Compliance (FHC) Certification
  • Salesforce

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