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Skills

  • Email and phone communication efficiency
  • Relationship development
  • Customer service
  • Property tours and inspections
  • Multitasking and prioritization
  • MS Office
  • Budgeting
  • Customer relationship management (CRM) tools
  • Organization
  • Cost reduction strategies

Work Experiences

  • Assisted in property sale transactions.
  • Avoided penalty fines of over $18.
  • Wrote specifications, solicited bids, and approved subcontracts for building services.
  • Promptly and appropriately handled tenant complaints, bringing in repairmen and other support services as needed.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Property Management Coordinator every three years.
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Completed over 14 emergency repairs.

Summaries

  • Accomplished Property Management Coordinator with expertise in coordinating maintenance requests and completing over 15 emergency repairs, leading to enhanced tenant retention rates.
  • Property Management Coordinator is a multi-talented Property Management Coordinator who is consistently rewarded for planning and operational improvements.
  • Adept at ensuring compliance with local and state regulations, avoiding potential fines of $7 through detailed audits and careful lease document reviews.
  • In stressful situations, maintains a calm and professional demeanor.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Applied thorough collection practices.
  • Balanced administrative duties.
  • Achieved a 21% tenant satisfaction rate.
  • Achieved 30% occupancy.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.

Accomplishments

  • Utilized Jira to track maintenance requests and resolved 16 requests per month, raising efficiency and reducing downtime.
  • Processed and approved tenant applications within 9 hours, reducing vacant unit turnarounds by 84%.
  • Collaborated with real estate agents and maintenance teams to shorten property listing-to-lease timelines by 9 days.
  • Handled the procurement of supplies for property assets which reduced operational disruptions and decreased costs by 45%.
  • Reduced tenant turnover by 29% through regular satisfaction surveys and personalized renewal incentives.
  • Implemented an online resident portal, leading to an 83% increase in tenant engagement with property services.
  • Coordinated maintenance schedules for 11 properties, reducing maintenance delays by 43% and increasing tenant satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a cloud-based document storage system, reducing paper file storage costs by 23% and improving access for team members.
  • Executed property inspections for 16 residential and commercial units, ensuring compliance with local regulations and reducing liability risks by 69%.

Affiliations

  • Real Estate Property Management Network
  • Toastmasters
  • National Affordable Housing Management Association (NAHMA)
  • Institute of Real Estate Management (IREM)
  • National Association of Social Workers
  • Asset Management Group
  • Association for Computing Machinery
  • Project Management Institute (PMI)
  • Project Management Institute
  • National Multihousing Council (NMHC)

Certifications

  • Certified Property Manager (CPM) – system
  • First Aid/CPR Certified
  • Community Association Manager (CAM) – program
  • Building Maintenance and Operations Certification (BMOC) – program
  • Accredited Residential Manager (ARM) - Institute of Real Estate Management (IREM)
  • Certified Public Accountant (CPA)
  • Vendor Management Professional (VMP) – metric
  • Certified Apartment Manager (CAM) - standard
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant

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