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Skills

  • Effective verbal and written communication
  • Client contract negotiation
  • Team leadership in high-pressure environments
  • Multitasking under tight deadlines
  • Crisis management and problem-solving
  • Contract and Order Management
  • Attention to Detail in Event Setup
  • Vendor relationship management
  • Staff Scheduling and Coordination
  • Client Satisfaction Improvement

Work Experiences

  • Benefited both kitchen and event staff.
  • Assisted in recruiting and scheduling seasonal staff to handle peak periods, keeping operational efficiency high during high-pressure event seasons.
  • Created a training manual for new hires.
  • Avoided penalties and customer complaints.
  • Assisted in front-of-house event coordination.
  • Assisted in the transportation of catering equipment.
  • Assisted in negotiating vendor contracts, resulting in a 16% discount on bulk food purchases.
  • Assisted in onboarding new staff members.
  • Assisted in recruiting seasonal staff.
  • Communicated with vendors for quick resupply.

Summaries

  • Achieved a 67% increase in operational efficiency since 2017.
  • Achieved a 72% reduction in supplier costs.
  • Coordinated corporate functions.
  • Client-centered Catering Manager Assistant with a 6-year history of delivering exceptional event experiences through detailed planning, efficient staff coordination, and pristine vendor relations.
  • Coordinated successful events, including 10+ weddings.
  • Adhered to tight event timelines.
  • Creative Catering Manager Assistant.
  • Customer-focused Catering Manager Assistant with 5 years of experience in the hospitality industry. Known for increasing client satisfaction scores by 27% through thoughtful meal customization and attention to dietary needs.
  • Achieved reduction over three years.
  • Collaborated with chefs and vendors.

Accomplishments

  • Coordinated event setup and post-event cleanup for 3-person events, minimizing overtime labor costs by 75% within 6 months.
  • Assisted with staff training for efficient food service and proper event etiquette, enhancing team performance and improving customer feedback scores by 16%.
  • Worked with cross-functional teams to conduct post-event evaluations, identifying improvement opportunities and increasing future event success by 79%.
  • Contributed to social media marketing strategies with the Marketing Department for promotional catering events, leading to a 26% increase in online inquiries.
  • Assisted in resolving client complaints promptly and effectively, leading to an increase in repeat business by 61% over several months.
  • Collaborated with executive chefs to ensure compliance with dietary restrictions, resulting in a 60% increase in customer satisfaction for special menu requests.
  • Developed detailed event timelines for 4 simultaneous events, preventing scheduling conflicts and cutting setup times by 22% minutes per event.
  • Managed client bookings and event details via SAP, improving operational efficiency by 43%.
  • Achieved a food cost variance of under 74% for catered events over one year, upholding profitability while maintaining high-quality standards.
  • Participated in the setup and execution of tasting events for potential clients, resulting in a 17% increase in event bookings.

Affiliations

  • Member, National Association of Catering and Events (NACE), 2018-Present
  • Committee Member, International Association of Conference Caterers, 2018-Present
  • Affiliate Member, Food and Beverage Management Association (FBMA), 2024-Present
  • Active in Regional Caterers Network for Small Business Owners, 2018-Present
  • Member, American Culinary Federation (ACF), Completed ITIL in 2015
  • Member of Women Chefs & Restaurateurs, Concentration in Catering Management, 2022
  • Leadership Participant in Corporate Catering Strategies Forum (CCSF), 2018
  • Certified Foodservice Professional (CFSP) through the North American Association of Food Equipment Manufacturers (NAFEM), Achieved in 2016
  • Lead Volunteer, Community Food and Event Outreach Program, 2017
  • Participated in Cross-Cultural Catering Training Through system, Certified in Mandarin, 2024

Certifications

  • Event Health and Safety Management Certification
  • Licensed Bartender Certification Seattle
  • Certified Catering Consultant (CCC)
  • Revenue Management Certification (RMC)
  • Customer Service Excellence Certification Cedar Works
  • Certified Banquet Manager (CBM)
  • Certified Meeting Professional (CMP)
  • Food Handler's Certification - Boston
  • Certified Hospitality Supervisor (CHS)
  • Certified Hospitality Educator (CHE)

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