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Skills

  • Employee scheduling
  • First Aid/CPR
  • Project organization
  • Communications
  • Visual merchandising
  • Customer service excellence
  • Health and safety compliance
  • Recruitment
  • Effective leader
  • Team management

Work Experiences

  • Increased productivity by 17% while lowering staffing and operational costs.
  • Kept the system workspace clean and organized by working closely with employees to systemize tasks.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • By evaluating the effectiveness of process and procedure projects, I was able to increase profits.
  • Implemented cutting-edge programs, such as the process program, to boost employee retention and reduce turnover.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Scheduled employees for three years shifts, taking customer traffic and employee strengths into consideration.

Summaries

  • Achieved 57% growth in ski gear sales.
  • Accomplished Ski Shop Manager.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • With 11 years of customer service experience, Ski Shop Manager is insightful.
  • Clear understanding of workflow optimization and stakeholder engagement as well as team leadership training.
  • Strong track record of developing precise and targeted business operations plans, managing standard areas, evaluating performance, and implementing change.
  • Optimize long-term success by effectively balancing targets with resources.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Created a dynamic window display that increased walk-in revenue by $4 compared to previous seasonal campaigns.
  • Optimized store layout to enhance customer experience, resulting in a 35% increase in foot traffic during peak season.
  • Oversaw health and safety compliance, significantly reducing workplace accidents and improving incident response times.
  • Participated in community outreach programs, leading to a 46% increase in store visibility and local partnerships.
  • Enhanced the brick-and-mortar store's integration with online sales platforms, improving e-commerce revenue by 67% in 2020.
  • Introduced innovative marketing strategies for ski rentals, leading to a 15% increase in rental bookings during peak ski weeks.
  • Created store-wide promotions and pricing strategies for Black Friday, which led to a 75% increase in sales compared to the previous year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated the end-of-season clearance sale, driving a $46% increase in year-over-year holiday revenue.
  • Oversaw multi-channel marketing initiatives for the ski shop, resulting in 40% growth in new customer acquisitions.

Affiliations

  • Retail Industry Leaders Association (RILA)
  • Jaycees
  • Member, Columbus Tourism and Outdoor Recreation Committee
  • Small Business Sustainability Network Member
  • Community Green Business Recognition Program 2023
  • CrossFit Level 1 Trainer (Health & Fitness Focused Retail) 2023
  • National Ski Areas Association (NSAA)
  • Community Engagement Board Chair, category
  • Member, American Marketing Association - Specialty Retail Division
  • Outdoor Industry Association (OIA)

Certifications

  • Certified Small Business Manager (CSBM)
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • National Ski Patrol Outdoor Emergency Care (OEC) Certification
  • Certified Visual Merchandiser (CVM)
  • Google Certified Professional Cloud Architect
  • Certified Financial Vendor Negotiator (CFVN)
  • Certified Business Relationship Manager (CBRM)

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