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Skills

  • Cloud-based Testing (e.g., AWS, Azure)
  • Staffing and scheduling
  • Customer service
  • Financial Management
  • API Automation Tools (e.g., Postman, REST Assured)
  • Capacity Planning for Testing Resources
  • Data collection and analysis
  • Operations management
  • Change Management
  • Conflict resolution in cross-functional teams

Work Experiences

  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Actively participated in retrospectives post-launch.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Awarded Employee of the Year for playing a pivotal role in detecting critical integration issues during high-stakes deployment, preventing a $11 revenue loss.
  • Used QuickBooks to create initiative and standard reports to track quality assurance.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Applied across 11 different platforms.
  • Achieved 63% fewer defects.

Summaries

  • Aligns testing priorities with product management objectives.
  • Adept at mentoring and coaching junior testers, improving team productivity by 19% and accelerating the completion of high-priority integration testing projects.
  • Forward-thinking manager with 7 years of manufacturing project management experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accelerated completion of high-priority integration testing projects.
  • Analytically minded Team Lead focused on fine-tuning automated test processes, reducing bug leakage by 29% in critical phases of system deployment.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Within Miscellaneous, senior Team Lead Integration Tester and outstanding performer in performance reporting and team leadership.

Accomplishments

  • Optimized reporting and tracking tools in JIRA for more effective team collaboration, improving issue resolution times by 16 hours per iteration.
  • Collaborated with development, operations, and QA teams to streamline Service-Oriented Architecture (SOA) testing processes, increasing efficiency by 54%.
  • Facilitated integration testing workshops with on-site and remote teams, achieving a 75% improvement in cross-team collaboration.
  • Established a standardized testing process with clear success metrics that helped reduce system downtime by 5 hours post-deployment.
  • Guided the implementation of a new CI/CD pipeline optimized for continuous integration testing, reducing release time by 17 hours per iterative cycle.
  • Provided strategic direction for integration test planning, which helped the company meet deadlines for metric, achieving 50% client satisfaction.
  • Took ownership of the Continuous Improvement Process in integration testing, bringing a 37% improvement in overall test case coverage.
  • Collaborated with team of 3 in the development of process.
  • Documented and resolved method which led to framework.
  • Upgraded test management system and transitioned to JIRA for better automation tracking, increasing test coverage by 24%.

Affiliations

  • Member of the Remote Work Productivity Forum
  • Member of the Open Source Testing Community
  • International Association of Administrative Professionals
  • QA Symphony User Group Member
  • Scrum Alliance Certified Professional
  • Project Management Institute (PMI) Agile Certification holder
  • Certified in DevOps Foundation through initiative
  • Toastmasters
  • Certified Jenkins Pipeline Automation Expert
  • Association of Computing Machinery - SIG on Software Engineering

Certifications

  • Certified SAFe® Program Consultant (SPC) - Scaled Agile
  • Certified Test Manager - International Software Testing Qualifications Board (ISTQB)
  • Certified Kubernetes Administrator (CKA)
  • ISTQB Advanced Level Test Automation Engineering
  • ISTQB® Certified Tester Advanced Level - Test Manager
  • ITIL Foundation Certification (Service Management)
  • Oracle Cloud Infrastructure 2021 Certified Architect Professional
  • Lean Six Sigma Green Belt Harbor & Co.
  • Microsoft Certified: Azure Fundamentals
  • SHRM Certified Professional (SHRM-CP)

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