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Skills

  • Manual test case preparation
  • Initiative equipment
  • Mobile device testing
  • Relationship development
  • Agile/Scrum Methodologies
  • Problem resolution
  • Team management
  • Knowledge of process
  • Exploratory testing
  • Continuous integration/continuous deployment (CI/CD)

Work Experiences

  • Gathered information on integration issues and vulnerabilities and presented my findings, along with recommendations for improvement.
  • Conducted extensive usability testing on mobile devices running Windows, Android, and iOS.
  • Collaborated with cross-functional teams in Denver, ensuring all stages of development met rigorous quality standards and regulatory requirements.
  • Achieved Employee of the Year recognition.
  • Analyzed user feedback.
  • Designed a defect triage process.
  • Coordinated with the product management team.
  • Achieved a 28% improvement in team efficiency.
  • Analyzed user feedback and reported quality issues that supported real-time fixes, decreasing defect close time by 66%.
  • Corroborated program's expectations.

Summaries

  • Achieved a defect reduction of 26%.
  • Quality expert with a track record of identifying common and complex software issues by reviewing features and assessing functionality.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Lead Quality Assurance Analyst with 11 years of successful performance reporting and cross-functional collaboration experience.
  • Costs were consistently reduced while profits were increased.
  • Achieved 71% fewer defects.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Writing and implementing test cases, developing testing plans, and identifying use cases are all examples of background work.
  • Collaborative Lead QA Analyst.
  • Collaborated cross-functionally.

Accomplishments

  • Documented and resolved process which led to procedure.
  • Collaborated with the customer support team to address and resolve critical post-release issues, improving customer satisfaction by 50%.
  • Resolved product issue through consumer testing.
  • Facilitated team workshops on test-driven development (TDD) techniques, leading to a significant decrease in developer-side defects by 37%.
  • Automated test suites for Adobe Creative Suite using Power BI, reducing manual verification efforts by 57%.
  • Led regression testing on HubSpot after every iteration, ensuring no impact on functionality and a 71% faster validation cycle.
  • Collaborated with team of 8 in the development of metric.
  • Collaborated closely with development, product management, and release engineering teams to ensure that critical issues were resolved prior to release.
  • Collaborated with external vendors for third-party tool integration testing, ensuring seamless functionality across multiple platforms.
  • Developed comprehensive test strategies for 3+ multi-platform releases, ensuring on-time shipment of products with zero critical bugs reported post-launch.

Affiliations

  • Software Testing Club
  • International Council of Nurses
  • American Medical Informatics Association
  • Society for Software Quality
  • Women Who Code – Quality Assurance Chapter
  • Performance Testing Professionals Network
  • Lions Club
  • Global Association for Software Quality (GASQ)
  • American Society for Quality (ASQ)
  • Project Management Institute

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Quality Improvement Associate (CQIA)
  • Google Certified Professional Cloud Architect
  • ISTQB Certified Tester Foundation Level (CTFL)
  • ISEB Practitioner Certificate in Test Analysis
  • ISTQB Expert Level: Test Management
  • Certified Test Engineer (CSTE)
  • First Aid/CPR Certified
  • Java Programming for Testers Certification 2024
  • Certified Information Systems Auditor (CISA)

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