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Skills

  • Food preparation
  • Hardware evaluation
  • Tracking protocols
  • Invoice generation
  • Postal service and product expertise
  • CCTV
  • Administrative support
  • Insurance billing
  • Data entry
  • Document scanning

Work Experiences

  • Kept my method knowledge up to date by doing vendor management and strategic planning.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Assisted with shipping and receiving needs by loading and unloading transportation vehicles and containers.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Assisted customers in receiving them by carrying items inside oversized parcels.
  • Learned process improvement and team leadership to help with office needs.
  • Used factors like package shape and final destination to sort packages into the appropriate delivery bins.
  • Developed a reputation for punctuality and hard work.
  • Answered an average of 9 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Conducted an initial client assessment and analysis to begin the research process.

Summaries

  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Postal Support Employee.
  • Highly organized and skilled at sorting and distributing mail quickly.
  • Motivating leader who has built and managed system teams in the past.
  • Workflow optimization in category settings and workflow optimization in data analysis settings.
  • Miscellaneous student seeking hands-on experience through an internship in vendor management.
  • Customer-focused Sales Representative with 11 years of experience solving problems for clients.
  • Strategic thinker with expertise in vendor management.
  • Professional in mail processing with a background in detailed performance.
  • Postal Support Employee is a hardworking and dependable Postal Support Employee who excels at vendor management and workflow optimization.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Researched
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Collaborated with cross-departmental personnel to establish a seamless workflow between mail handling and dispatch areas, reducing waiting time for outgoing mail.
  • Solved
  • Designed and implemented new mailroom layouts, increasing operational efficiency by keeping frequently-used materials closer to the workspace, reducing processing times by procedure.
  • Recorded
  • Monitored
  • Marketing: Implemented marketing strategies which resulted in initiative growth of customer base.
  • Maintained a comprehensive inventory of postal forms and mailing materials, ensuring uninterrupted customer access to essential items.
  • Ensured

Affiliations

  • Team Lead, Postal Inspection Taskforce on Package Security
  • Certified in Customer Service Excellence for Postal Roles from Lakeside Partners
  • Project Leader, Workforce Enhancement Program at Denver Postal Service
  • Member, Association for Delivery Confirmation Professionals
  • Contributing Member, National Association of Letter Carriers (NALC)
  • Award Recipient, framework Postal Operations Excellence Award
  • Member, American Society for Transportation and Logistics
  • Cross-Training Participant, USPS Operational Support Network
  • Member, National Postal Mail Handlers Union (NPMHU)
  • Member, Institute of Postal and Delivery Services (IPDS)

Certifications

  • Proficiency in Postal Courier Fundamentals - system
  • Certified Public Accountant (CPA)
  • Certified Information Management Systems in Postal Services
  • United States Postal Service (USPS) Postal Employee Certification
  • Certified Forklift Operator (CFO) - 2021
  • Customer Relations and Communication Skills Certification
  • Powered Industrial Truck Certification - OSHA Compliant
  • Certificate in Address Verification Techniques - 2022
  • Mailpiece Design Professional (MDP) Certification - 2022
  • USPS Advanced Parcel Processing Certification

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