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Skills

  • Computer savvy
  • Invoice generation
  • Communications
  • Inventory control
  • Project management
  • Postal service and product expertise
  • Pricing tool development
  • Dinner service planning
  • Relationship development
  • Inspection reviews

Work Experiences

  • System helped me achieve $190,000.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Was in charge of operating mail processing equipment and sorting mail by hand.
  • Finished method of project, which resulted in system.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Entered data into the Adobe Creative Suite system, including payments, account information, and call logs.
  • Worked with others to brainstorm new framework possibilities.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Management recognized me for providing outstanding customer service.
  • Conducted an initial client assessment and analysis to begin the research process.

Summaries

  • Workflow optimization in category settings and workflow optimization in data analysis settings.
  • Method and initiative have a proven track record.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Communicative and team-oriented, with HubSpot expertise.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Postal Support Employee expert with 3 years of experience.
  • Looking forward to taking on a new challenge with a successful team.
  • Adobe Creative Suite and Power BI experts with exceptional interpersonal skills.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Postal Support Employee.
  • Professional in mail processing with a background in detailed performance.

Accomplishments

  • Prepared
  • Developed and documented best practices tailored to different types of incoming mail typologies, streamlining address verification and correction efforts for high-traffic periods.
  • Monitored
  • Contributed to reaching department delivery performance targets by increasing overall package sorting speed by procedure within 18 months.
  • Business Development: Initiated two key partnerships which resulted in category revenue growth.
  • Assisted in developing new standard operating procedures, increasing operational efficiency by 53%, and decreasing processing errors significantly.
  • Documented
  • Collaborated with cross-departmental personnel to establish a seamless workflow between mail handling and dispatch areas, reducing waiting time for outgoing mail.
  • Implemented customer feedback loops during postal peak seasons, helping the branch improve service by 39% through targeted enhancements.
  • Consulted

Affiliations

  • Certified Trainer, Northwind on Postal Operations and Efficiency
  • Recognized for ‘Employee of the Month’ at Seattle for outstanding mailroom management
  • Mail Coordinator, Chicago, within Employee Empowerment Program
  • Participant, Fundraising Coordinator at National Postal Service Charity Drive
  • Logistics Leadership Training, completed 2016 via Northwind
  • Member, National Logistics Management Association
  • Certified, Inventory Management Procedures through Summit Group
  • Certified in Mailroom Technology Solutions by Summit Group
  • Member, National Postal Mail Handlers Union (NPMHU)
  • Volunteer, Postal Service Disaster Relief Support Team

Certifications

  • Association for Project Management (APM)
  • Certified Customer Service Professional (CCSP) - 2022
  • United States Postal Service (USPS) Postal Employee Certification
  • Microsoft Office Specialist (MOS)
  • CompTIA Security+
  • SAP Certified Application Associate
  • Mailpiece Design Professional (MDP) Certification - 2022
  • Certificate in Address Verification Techniques - 2022
  • Certified Protection Officer (CPO)
  • First Aid/CPR

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