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Skills

  • Professional referral network
  • Professional development training
  • Database support
  • Server support
  • Individual and family support
  • Conflict resolution
  • Records maintenance professional
  • Disability support
  • Partnership support
  • QuestSuite Professional proficiency

Work Experiences

  • Cut processing time by 76%.
  • Was in charge of data tracking, documentation, client correspondence, and office operations.
  • Coordinated meetings for 7 senior leaders.
  • Was in charge of ordering and distributing office supplies while staying within a set budget.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Contributed to key decision-making processes.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Achieved results within the first 15 months.
  • Administered the registration process for benefits programs.
  • Created and distributed detailed post-event reports showing 21% growth in attendee satisfaction from previous quarters.

Summaries

  • Achieved savings through strategic negotiations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • HubSpot and Workday are two of my strongest skills.
  • Methodical and well-organized, with excellent prioritizing and planning skills.
  • Assisted fast-paced executive operations.
  • Offering a 4 background as well as exceptional risk assessment and client relations abilities.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Client-focused administrator.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Led remote coordination of 10-member team across Chicago, ensuring consistent delivery of administrative support.
  • Improved customer engagement by focusing on relationship-building techniques, increasing satisfaction rating by 53%.
  • Managed and streamlined office procurement processes, achieving a 51% reduction in office supply spending.
  • Documented and resolved category which led to process.
  • Automated recurring administrative tasks such as data analysis with Power BI, saving 6 hours of manual input each week.
  • Initiated a new vendor invoicing system in Power BI, reducing backlog and achieving a 28% improvement in payment processing speed.
  • Served as liaison between departments during large-scale system implementations, ensuring seamless transition with minimal operational downtime.
  • Collaborated with IT in the rollout of new SAP, training 13 staff and reducing support tickets by 37%.
  • Led initiative to digitize client intake forms, producing a 80% reduction in administrative processing times.
  • Revised outdated filing protocols, improving retrievability and decreasing lost documents by 30%.

Affiliations

  • Toastmasters International - Corporate Relations Chapter
  • International Council of Nurses
  • National Conference of Bankruptcy Clerks (NCBC)
  • Society of Women Engineers
  • Society of Human Resource Management
  • Meeting Professionals International (MPI)
  • American Society of Administrative Professionals
  • Jaycees
  • Freemason
  • Lions Club

Certifications

  • Certified Public Accountant (CPA)
  • Workplace Communication Essentials Certification - method
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • ICPM Certified Supervisor (CS) Credential - metric
  • Certified Executive Administrative Professional (CEAP) - 2024
  • ServSafe
  • Google Analytics for Business Certification - 2024
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – 2015

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