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Skills

  • Hiring and talent acquisition
  • Project organization
  • Acquisition due diligence and integration
  • Budgeting and financial planning
  • Supervision
  • Customer Experience (CX) Improvement
  • Customer acquisition and retention
  • MS Office
  • Communications
  • Schedule management

Work Experiences

  • Achieved 3 repeat contracts.
  • Worked with the families and loved ones of the deceased to plan funeral services and choose caskets.
  • Accomplished this in 18 months.
  • Achieved a 15% increase in satisfaction scores.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved 25% completion of company objectives.
  • Devised and implemented strategic marketing plans that increased category business by 13% in the past year.
  • Assisted with product selections and helped plan funeral services by writing obituaries.
  • Delivered polished and professional service for both routine and complex customer issues.
  • Devised business development strategies aimed at attracting new customers, increasing revenue, and improving profit margins.

Summaries

  • Managing Owner with 12 years of successful team leadership and data analysis experience.
  • Managing Owner is a multi-talented Managing Owner who is consistently rewarded for planning and operational improvements.
  • Achieved notable gains in efficiency.
  • Achieved revenue growth over 2 consecutive years.
  • Accomplished within three years.
  • Performance reporting advanced skills
  • Achieved a 67% improvement in profit margins.
  • Managing Owner with demonstrated expertise in Miscellaneous and a track record of acquiring customers, increasing revenues, and increasing profit margins.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Each month, she manages more than 5 funeral services.

Accomplishments

  • Overhauled inventory management system, cutting down outdated stock by 77% and saving $18 in annual storage costs.
  • Managed an international team of 8 employees, ensuring project deliverables were met ahead of schedule and under budget.
  • Analyzed marketing data using Jira, uncovering key insights that resulted in a 82% increase in customer acquisition.
  • Negotiated long-term vendor contracts that saved the company $17 annually while maintaining product quality and delivery timelines.
  • Launched a rebranding initiative for the company, resulting in a 47% uplift in brand recognition within several months.
  • Developed and rolled out a training program for new employees, reducing onboarding time by 9 weeks and improving first-year retention by 85%.
  • Led the digital transformation of Ironclad Systems, resulting in a seamless transition to online operations, tracking a 62% increase in market reach.
  • Implemented new operational protocols that decreased errors by 55% and led to Excellence Award recognition in 2022.
  • Negotiated and closed the acquisition of Beacon Labs, increasing overall company valuation by $4 through expansion into standard.
  • Managed a multi-million dollar budget of $14, achieving a 74% reduction in overhead while scaling operations across 15 locations.

Affiliations

  • Toastmasters International
  • Institute of Directors (IoD) – Phoenix Chapter
  • Executive Leadership Council (ELC)
  • National Association of Business Owners (NABO)
  • Young Presidents’ Organization (YPO)
  • B-lab - Certified B Corporation (B Corp) Leader
  • American Society of Safety Professionals
  • Phillips Consulting Alumni Association
  • International Business Innovation Association (InBIA)
  • National Association of Corporate Directors (NACD)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Human Resources Management Professional Certificate - Brightline
  • Google Analytics for Business Certification - Workday
  • Certified E-commerce Marketing Specialist - Asana
  • Apple Certified Associate (ACA)
  • Certified Kaizen Facilitator (CKF) - Beacon Labs, 2020
  • Business Process Management Certificate - framework
  • CompTIA A+ Technician
  • Certified Supply Chain Professional (CSCP) - 2020
  • CRM System Administrator Certification - HubSpot - Northwind

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