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Skills

  • Managing PPE
  • Team leadership and collaboration
  • Cross-functional project management
  • MS Office
  • Operational improvement
  • Business continuity planning
  • Patrolling areas
  • Budgets
  • Problem resolution
  • Process improvement

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 75% improvement in employee job satisfaction.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was in charge of more than $14 in high-value equipment and had a loss-free record for 4 the past year.
  • Cut response times for operational issues.
  • Had an excellent attendance record and was always on time for work.
  • Coordinated logistics and supply chain operations to ensure on-time delivery of services, achieving a 40% improvement in delivery accuracy.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Championed the introduction of Six Sigma standards, ensuring a 69% compliance rate across multiple business units.

Summaries

  • Collaborated with senior leadership.
  • Accomplished Operational Specialist.
  • Achieved 58% improvement in operational efficiency.
  • Operational Specialist with 18 years of successful strategic planning and process improvement experience.
  • Collaborative Operational Specialist.
  • Clear understanding of workflow optimization and budget management as well as quality assurance training.
  • Standard and Infantryman with 12+ years of service with the United States human resources.
  • Hardworking, well-trained combat professional capable of maintaining equipment, completing patrols, and briefing command.
  • Achieved results within two years.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with logistics to align inter-departmental processes, cutting response times to operational issues by 44%.
  • Managed remote operations for Raleigh, resulting in a 79% decrease in shipping delays and order discrepancies.
  • Monitored KPI performance using metric, identifying areas for improvement that resulted in operational cost savings of 15.
  • Led the post-merger integration process for 7 teams, ensuring alignment with company-wide operational policies within the past year.
  • Led a productivity enhancement initiative that increased team output by 29% while staying within budget.
  • Developed training programs for 2 staff members on new operational processes, reducing onboarding times by 82%.
  • Streamlined daily reporting processes, reducing time-per-report from 12 hours to 4 minutes while maintaining accuracy.
  • Coordinated the rollout of new operational standards to 8 sites, improving compliance by 38% within the past year.
  • Designed a continuous improvement strategy that reduced waste in the production process by 26%.

Affiliations

  • Institute of Industrial & Systems Engineers (IISE)
  • Jaycees
  • National Association of Social Workers
  • American Medical Informatics Association
  • Lions Club
  • Society of Human Resource Management
  • Women's Transportation Seminar (WTS) – Networking for Operational Excellence 2021
  • Society for Human Resource Management (SHRM) – Cross-Functional Team Collaboration Initiative 2024
  • Lean Enterprise Institute (LEI) – Advanced Lean Practices 2018
  • Rotary International

Certifications

  • Certified Kaizen Facilitator
  • Certified ScrumMaster (CSM)
  • Lean Six Sigma Black Belt (LSSBB)
  • Certified Supply Chain Professional (CSCP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Corporate Trainer by Vantage
  • Certified Project Operations Manager by Northwind
  • Agile Operations Management Certification by Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)

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