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Skills

  • Operational improvement
  • Cross-functional team leadership
  • Tax preparation
  • Computer literate
  • Communications
  • Client-focused
  • Excellent communication
  • Customer satisfaction
  • Quick learner
  • Team management

Work Experiences

  • Solved
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Advised
  • Had planned ahead.
  • In charge of day-to-day operations and equipment maintenance in the method department.
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • On-site training was provided by me.
  • Ensured
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Completed the work outlined on the repair order with efficiency and accuracy.

Summaries

  • Articulate
  • Determined sales and marketing professional with 16 years of experience in initiative industry.
  • Dedicated to learning, growing, and succeeding in Community and Public Service.
  • Fluent in both English and Spanish.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Over 16 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Senior Project Officer is articulate and driven to succeed.
  • Building positive relationships with customers and other stakeholders is something I'm very good at.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.

Accomplishments

  • Transitioned project management processes to Tableau, improving resource tracking and reducing miscommunications by 54%.
  • Resolved product issue through consumer testing.
  • Introduced project governance protocols that improved decision-making speed, leading to faster approvals on $9 in project deliverables.
  • Led cross-functional teams to deliver process improvement initiative, contributing to 31% improvement in operational performance.
  • Reengineered project timelines for mission-critical projects, accelerating delivery by 7 weeks without impacting quality or increasing costs.
  • Created project reporting templates that reduced reporting times by 17% and significantly improved clarity for executive stakeholders.
  • Revamped project documentation processes, improving transparency and communication across teams, contributing to a 58% improvement in audit compliance.
  • Chaired project steering committee meetings, ensuring alignment of strategic goals with project execution, resulting in the successful delivery of system.
  • Led the integration of Power BI into the project management workflow, improving team collaboration and reducing turnaround times by 40%.
  • Consistently exceeded KPIs by an average of 34% over a three years, by effectively managing timelines and minimizing resources wastage.

Affiliations

  • Contributing Author, PMBOK Guide 7th Edition - PMI 2019
  • National Association of Social Workers
  • Member, Engineering Project Management Network
  • Member, American Society for Quality (ASQ)
  • Member, Risk Management Society (RIMS)
  • Founding Member, Global Project Management Forum (GPMF), 2022
  • Association of Information Technology Professionals
  • Shared Solutions Forum Participant, PMI Denver Chapter, 2015
  • Board Member, Association for Change Management Professionals (ACMP)
  • Rotary International

Certifications

  • Lean Six Sigma Green Belt - Brightline - 2019
  • Certified in Governance of Enterprise IT (CGEIT), Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • Data Analysis for Project Management Certification, Ironclad Systems, 2021
  • ServSafe
  • Certified International Project Manager (CIPM), Cedar Works, 2017
  • Certified Risk Management Professional (PMI-RMP) - 2023
  • SAFe® 5 Agilist Certification category
  • SHRM Certified Professional (SHRM-CP)
  • PMI Professional in Business Analysis (PMI-PBA), 2017, Denver

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