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Skills

  • Cross-departmental collaboration
  • Business Administration
  • Process improvement
  • Calendar management
  • Sales team support
  • MS Office
  • Sponsorship development
  • Wedding trends proficiency
  • Business operations
  • Data analysis and reporting

Work Experiences

  • Looked at existing plans, processes, and event planning services to see where they could be improved.
  • Looked for industry trends on social media and through online sources.
  • Assisted with onboarding and training of new sales associates, increasing overall team productivity by 63%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of a 8 person onsite team, which included caterers, audio-visual technicians, and the facility management team.
  • Coordinated the preparation of sales presentations, contributing to the closure of 3 high-value accounts in 2016.
  • Coordinated with the finance department.
  • Collaborated with sales managers to prioritize client inquiries and escalate urgent matters, increasing response times by 74%.
  • Created and maintained comprehensive spreadsheets that tracked key sales metrics, reducing reporting time from 16 days to 17 hours.
  • Achieved a 53% increase in customer satisfaction.

Summaries

  • Adept Sales Secretary with strong event planning abilities, generating 6 leads and helping to close $15 in sales contracts at standard.
  • Personal and professional networking have been proven to be effective in growing a business.
  • Accomplished administrative professional with 18 years of experience.
  • Sales Secretary with 14 years of experience in developing marketing and events strategies that result in long-term business growth.
  • Sales Secretary with 17 years of sponsorship, fundraising, and private event planning experience.
  • Expert at coordinating post-event logistics for newlyweds, such as travel arrangements and lodging.
  • Boosted satisfaction rates.
  • Accomplished administrative professional with 6 years of experience in tracking sales performance, preparing actionable weekly reports for senior management.
  • Fastidious Sales Secretary with over 4 years of experience to contribute to a growing company.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Trained and onboarded 17 new hires on sales-related CRM systems and internal protocols, boosting team efficiency by 29%.
  • Designed and updated sales tracking templates that improved real-time visibility of sales performance and projects.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Built customer relations by effectively managing professional email correspondence, leading to a 18% increase in positive customer feedback.
  • Monitored client contract renewals, driving up retention rates by 73% over the course of 2020.
  • Supported senior sales representatives through comprehensive data analytics, identifying 15 areas for potential revenue growth.
  • Successfully handled professional correspondence with key accounts, fostering relationships that resulted in repeat business of $18.
  • Scheduled and facilitated cross-departmental meetings, leading to better alignment between sales and product development efforts.
  • Successfully restructured internal documentation for customer follow-up procedures, resulting in 23% quicker response times.
  • Documented and resolved category which led to standard.

Affiliations

  • Society for Human Resource Management (SHRM) Member
  • International Virtual Assistants Association (IVAA)
  • Sales Enablement Society
  • National Association of Social Workers
  • National Business Education Association (NBEA)
  • Association for Talent Development (ATD)
  • Society of Human Resource Management
  • Customer Success Association (CSA)
  • American Society of Safety Professionals
  • Administrative Excellence Program by Ironclad Systems

Certifications

  • Business Writing Certification by Summit Group
  • Certified Sales Operations Professional (CSOP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • LinkedIn Learning - Mastering QuickBooks Online Certification
  • Change Management Practitioner by APMG International
  • Negotiation and Influence Certification by Vantage
  • Salesforce Certified Administrator
  • Office Management and Technology Professional (OMTP) Certification
  • SHRM Certified Professional (SHRM-CP)

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