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Skills

  • Progress evaluations
  • Health and Wellness Promotion
  • Microsoft Office Suite
  • EMR / EHR
  • Conflict mediation
  • Regulatory compliance
  • MS Office
  • Curriculum development
  • Crisis management
  • Event coordination

Work Experiences

  • Developed a volunteer recruitment program, resulting in a 77% increase in volunteer hours contributed to community events.
  • Created collaborative partnerships with local schools and organizations, expanding program reach and resources, resulting in a 79% increase in youth volunteers.
  • Contributed to a 74% increase in satisfaction scores.
  • Boosted program enrollment by 64%.
  • Attracted 12 new participants.
  • Designed educational workshops on cross-functional collaboration.
  • Employers and insurance carriers were informed of my plans, findings, and outcomes.
  • Coordinated summer camp activities, resulting in a 17% increase in returning participants from the previous year.
  • Devised and implemented fundraising strategies that resulted in a total of $17 raised in 6 months.
  • 60% of attendees reported increased understanding of available resources.

Summaries

  • Collaborative leader.
  • Collaborative leader, instrumental in launching youth outreach programs that expanded enrollment by 54% and improved community partnerships.
  • Capable of working in high-pressure situations while recommending the best resources and courses of action to meet the needs of patients and restore their quality of life.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Case Manager with experience working in procedure environments.
  • Clear understanding of quality assurance and budget management as well as workflow optimization training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Flexible and adaptable to changing patient needs and conditions.
  • Committed to ensuring safety protocols.
  • Operates in high-stress situations while recommending the best resources and courses of action to meet the needs of patients and restore their quality of life.

Accomplishments

  • Authored and distributed a monthly newsletter to 12 participant families and community partners, improving communication and engagement by 21%.
  • Planned and executed 7 crisis management workshops with local law enforcement, resulting in smoother emergency response protocols.
  • Resolved product issue through consumer testing.
  • Developed a comprehensive youth leadership training curriculum resulting in 16 program graduates advancing to leadership roles within 2015.
  • Managed weekly crisis intervention sessions for at-risk youth, resulting in a 55% reduction in behavioral incidents.
  • Developed and executed strategic community outreach initiatives in partnership with 16 local businesses, providing new learning opportunities for youth participants.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed a social media strategy to promote youth activities, seeing an increase in digital engagement and new registrations by 34%.
  • Coordinated logistical planning for 13 team-building exercises and day-to-day youth group activities, improving attendance rates by 60%.
  • Orchestrated over 18 youth-led service projects, fostering a sense of community involvement and increasing yearly project completion by 30%.

Affiliations

  • Toastmasters
  • International Youth Foundation
  • Association of Child and Youth Care Practice (ACYCP)
  • YMCA Youth and Family Services
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • National Council for Behavioral Health
  • Jaycees
  • National Mentoring Partnership
  • Association for Supply Chain Management (APICS)

Certifications

  • Child and Youth Program (CYP) Management Certification
  • Google Certified Professional Cloud Architect
  • Certified Indoor Climbing Wall Instructor (CWI)
  • Volunteer Management Certification (Points of Light Foundation)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Adventure Programming (Association for Experiential Education)
  • Apple Certified Associate (ACA)
  • First Aid, CPR, and AED Certification (American Red Cross)
  • Adolescent Counseling Certification

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