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Skills

  • Sorting and labeling
  • Report analysis
  • Business correspondence
  • Document retrieval systems
  • Database administration
  • Human resource laws
  • Customer relations and communications
  • Appointment setting
  • Guest experience management
  • Interview Scheduling

Work Experiences

  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Oversaw 17 calendars in order to coordinate meetings, appointments, and events strategically.
  • Created a new data management system that reduced data retrieval time by 3%.
  • Updated the program's standard information in the tracking system.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Conducted research in order to collect and record procedure information.
  • Used SAP to write a variety of letters, reports, and other documents.

Summaries

  • Customer service and conflict resolution skills are excellent.
  • General Manager's Assistant is an attentive and personable administrative support professional with 9 years of experience in fast-paced office environments.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • For procedure, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Microsoft Excel expert with exceptional project management and typing abilities.
  • Offering 2 years of experience in customer relations management.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 18-person team.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.

Accomplishments

  • Collaborated closely with HR to ensure accurate communication of company policies, reducing employee policy infractions by 58%.
  • Tracked project budgets and provided ongoing expense reports, resulting in an overall cost reduction of $13 for system.
  • Maintained high levels of customer satisfaction, responding to inquiries and resolving complaints within three years.
  • Resolved scheduling conflicts and restructured meetings to optimize time management, improving team availability by 17%.
  • Served as the General Manager's primary assistant, successfully maintaining operational flow and decision-making processes during their absence for several months.
  • Worked with the General Manager and senior leadership to set operational goals, meeting 77% of quarterly targets ahead of deadline.
  • Collaborated with team of 7 in the development of initiative.
  • Compiled performance metrics for internal audits and reporting, contributing to a 40% decrease in compliance issues.
  • Played a key role in reducing project delivery timelines by 16% by proactively monitoring KPIs and identifying bottlenecks.
  • Scheduled and managed the General Manager's travel arrangements, cutting expenses by 40% through effective vendor negotiations.

Affiliations

  • Society of Corporate Compliance and Ethics (SCCE)
  • Project Management Institute (PMI) - CPA Focus
  • Association for Supply Chain Management (APICS)
  • International Association of Financial Executives Institutes (IAFEI)
  • Society of Women Engineers
  • Association for Computing Machinery
  • Association for Talent Development (ATD)
  • American Institute of Professional Bookkeepers
  • Society of Human Resource Management
  • Project Management Institute

Certifications

  • First Aid/CPR Certified
  • Employee Time Management Certification - Northwind 2024
  • Project Management Professional (PMP) Atlanta
  • Human Resources Certification Institute (HRCI) - Associate Professional in Human Resources (aPHR) - 2024
  • Certified Customer Service Manager (CCSM) - Beacon Labs
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Administrative Professional (CAP) - 2019
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Operations Specialist (CBOS) - Northwind

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