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Skills

  • Human resources management
  • Conflict resolution
  • Visual merchandising
  • Effective leader
  • Relationship development
  • First Aid/CPR
  • MS Office
  • Talent acquisition
  • Sales data analysis
  • Business Development

Work Experiences

  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Kept track of 9 employees' daily activities and devised plans to address issues that resulted in method.
  • Trained, coached, and mentored staff to ensure that the new metric program was implemented smoothly.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Achieved 80% faster resolution of in-store challenges.
  • Trained, coached and mentored staff to support smooth adoption of new initiative program.
  • Successfully managed purchasing, sales, marketing, and customer account operations.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • 13 years of strategic Certified Store Manager experience leading and overseeing system and process business activities.
  • A pleasant personality and a customer-focused background, as well as knowledge of strategic planning.
  • Strong track record of developing precise and targeted business operations plans, managing framework areas, evaluating performance, and implementing change.
  • Accomplished Certified Store Manager with a history of implementing inventory systems that reduced stock discrepancies by 50% while streamlining replenishment processes.
  • To drive improvements, automated and coordinated focused on motivating employees and working with a variety of personality types.
  • Optimize long-term success by effectively balancing targets with resources.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Within Miscellaneous, senior Certified Store Manager and outstanding performer in client relations and workflow optimization.

Accomplishments

  • Established a new customer satisfaction follow-up program, reducing complaints and increasing positive reviews by 47% over 6 months.
  • Boosted customer satisfaction by 59% through proactive problem-solving and enhanced customer service training.
  • Developed cross-training programs that improved staff versatility and decreased overstaffing during peak periods.
  • Negotiated vendor contracts, reducing procurement costs by 15% annually while improving product quality.
  • Designed and launched a mystery shopper program that improved team accountability and service levels, increasing NPS by 68%.
  • Reached 61% of monthly sales goals by introducing targeted marketing campaigns for local customer demographics.
  • Led a team of 7 employees in achieving 66% store revenue growth year-over-year.
  • Collaborated with district managers to revise sales strategies, ranking in the top 18% within the region for 2021.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated weekly staff training on inventory management, reducing stock discrepancies by 59%.

Affiliations

  • International Council of Nurses
  • American Medical Informatics Association
  • Project Management Institute
  • National Association of Convenience Stores (NACS)
  • Society of Women Engineers
  • National Association of Store Fixture Manufacturers (NASFM)
  • Lions Club
  • American Marketing Association
  • American Management Association
  • Customer Relationship Management Institute

Certifications

  • Retail Business Analyst Certification - Vantage
  • CompTIA A+ Technician
  • Certified Training Facilitator (CTF) - Association for Talent Development (ATD)
  • Certified Marketing Professional (CMP) – Marketing Institute
  • Certified Professional in Retail Management (CPRM) – Vantage
  • Retail Merchandising Specialist Certification (RMSC) - Northwind
  • Certified Public Accountant
  • Certified Inventory Control Specialist (CICS) - Ironclad Systems
  • Certified Loss Prevention Manager (CLPM) - framework
  • Retail Loss Prevention Advanced Certification - Northwind

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