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Skills

  • Organization
  • Budgeting and financial forecasting
  • Staff training/development
  • Visual merchandising
  • Recruitment
  • Sales data analysis
  • Coaching and mentoring
  • Audit preparation and success
  • Talent acquisition
  • Stakeholder relations

Work Experiences

  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Trained, coached, and mentored staff to ensure that the new metric program was implemented smoothly.
  • Implemented the program program and employed data analysis to ensure that guests have a memorable, consistent, and positive experience.
  • Trained, coached and mentored staff to support smooth adoption of new initiative program.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every 18 months.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Kept track of 9 employees' daily activities and devised plans to address issues that resulted in method.

Summaries

  • 13 years of strategic Certified Store Manager experience leading and overseeing system and process business activities.
  • A pleasant personality and a customer-focused background, as well as knowledge of strategic planning.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 66% audit success rate across all store operations.
  • Within Miscellaneous, senior Certified Store Manager and outstanding performer in client relations and workflow optimization.
  • Accomplished at piloting new product lines in collaboration with corporate teams, driving 3 revenue within the first 2018.
  • Strengths in risk assessment and performance reporting backed up by Miscellaneous training.
  • In developing policies, managing framework activities, and taking improved, be strategic.
  • Optimize long-term success by effectively balancing targets with resources.

Accomplishments

  • Negotiated vendor contracts, reducing procurement costs by 15% annually while improving product quality.
  • Implemented employee recognition and incentive programs that contributed to 31% growth in team productivity.
  • Led a team of 7 employees in achieving 66% store revenue growth year-over-year.
  • Championed e-commerce and in-store integration efforts that resulted in 45% growth of online order pickups.
  • Developed new sales floor layouts that increased foot traffic by 6% and amplified cross-selling opportunities.
  • Reduced labor costs by 27% through efficient staff scheduling and time management policies.
  • Resolved product issue through consumer testing.
  • Drove holiday campaign sales, achieving 66% jump in revenue compared to previous year.
  • Worked closely with vendors to introduce Asana, resulting in program in first-year sales.
  • Optimized store layout to improve customer experience, resulting in 55% increase in dwell time and basket size.

Affiliations

  • Lions Club
  • Women in Retail Leadership Circle
  • Jaycees
  • Certified Customer Experience Professional (CCXP) Membership
  • National Association of Social Workers
  • Society of Human Resource Management
  • Council of Supply Chain Management Professionals (CSCMP)
  • Project Management Institute (PMI)
  • Project Management Institute
  • American Customer Satisfaction Index (ACSI) Membership

Certifications

  • Project Management Professional (PMP)
  • Retail Business Analyst Certification - Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Customer Service Manager (CCSM) – initiative
  • Certified Professional in Retail Management (CPRM) – Vantage
  • Certified Retail Operations Executive (CROE) - Cedar Works
  • Advanced Retail Leadership Certification - method
  • CompTIA A+ Technician
  • Certified Retail Sales Leader (CRSL) - Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)

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