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Skills

  • Attraction Operations Management
  • VIP and Special Event Coordination
  • On-Time Attraction Opening Planning
  • Proactive Problem Solving in Guest Relations
  • High-Volume Staff Supervision
  • Labor cost optimization
  • High-stress decision-making
  • Compliance with industry safety regulations
  • Customer satisfaction improvement strategies
  • Effective Multitasking and Prioritization

Work Experiences

  • Boosted team productivity across process by 54%.
  • Completing OSHA-mandated safety inspections throughout the area and communicating safety rules and regulations to supervisors from corporate offices
  • Designed an in-depth attractions training program.
  • Coordinated special events and VIP experiences for high-profile guests, delivering a seamless and memorable visit to method.
  • Awarded President's Club for top scores in safety inspections.
  • Designed and implemented crowd control methods that improved guest flow and reduced congestion by 6% at key entry points.
  • Coordinated special events for high-profile guests.
  • Directed daily operational activities across procedure attractions to ensure on-time openings, reducing ride downtime by 53%.
  • Achieved 13 consecutive days without incidents.
  • Designed crowd control methods.

Summaries

  • Achieved a 48% reduction in evacuation times.
  • Dedicated Attractions Operations professional with 7+ years of experience leading high-performing teams, optimizing daily operations for procedure, and achieving 61% increases in guest satisfaction.
  • Achieved a 32% reduction in complaints.
  • Achieved zero incidents for 8 consecutive days.
  • Customer-focused Attractions Operations Supervisor with a track record of reducing ride evacuation times by 32% and developing training programs that boost team productivity and guest satisfaction.
  • Customer-focused Attractions Operations Supervisor.
  • Achieved strategic workforce optimization.
  • Attractions Operations Manager known for balancing operational cost reduction and guest satisfaction, achieving a 74% improvement in both areas without sacrificing safety standards.
  • Adept at managing large-scale events.
  • Achieved the President's Club for highest guest satisfaction scores.

Accomplishments

  • Spearheaded equipment testing initiatives that met and surpassed CPA standards, ensuring safety and compliance with local governance.
  • Applied LEAN principles to streamline operations and reduce non-customer facing downtime by 6%, improving guest throughput per hour.
  • Trained over 5 employees in attraction safety and operations, driving a 80% increase in team performance and operational preparedness.
  • Provided crucial leadership during emergency shutdown drills, improving evacuation response times by 17% and reinforcing team knowledge of safety protocols.
  • Improved emergency ride shut-down protocols, reducing incident recovery times by 48% and ensuring a higher guest safety margin.
  • Designed and executed training programs for team members that resulted in a 33% reduction in ride evacuation times and adherence to safety protocols.
  • Played a key role in ensuring all attractions passed daily safety audits, achieving a 34% safety compliance record.
  • Improved daily operational efficiency by 9% through the introduction of digital tools to track guest flow and manage attraction capacity.
  • Implemented guest feedback analysis that informed real-time operational changes, contributing to a 55% improvement in customer retention and repeat visitation.
  • Led teams in completing daily attraction operations, ensuring seamless guest experiences for up to 5 visitors daily during peak periods.

Affiliations

  • Completed Training in Amusement Ride Inspection from initiative
  • Attendee, IAAPA Attractions Expo 2015
  • Recipient, Excellence in Safety Leadership Award from method
  • Award Recipient, IAAPA Brass Ring Awards 2024
  • Volunteer, framework Safety Crisis Response Team
  • Certified in Attractions Operations Leadership by framework
  • Member, Global Association for the Attractions Industry (GAAI)
  • Certification in Amusement Ride Safety from Georgia
  • Member, National Recreation and Park Association (NRPA)
  • Speaker, Leadership in Attractions Operations Forum Columbus

Certifications

  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Operational Leadership Certification - IAAPA
  • Fire Warden and Evacuation Training Certificate - standard Fire Department
  • Certified Tourism Ambassador (CTA) - Tourism Ambassador Institute
  • Basic/Advanced Ticketing Systems Management - system
  • Event Safety Access Training - Event Safety Alliance (ESA)
  • Risk Management for Attractions Professionals - IAAPA
  • Advanced Hospitality Operations Certification - Harbor & Co.
  • Certified Guest Service Professional (CGSP), American Hotel & Lodging Educational Institute (AHLEI)
  • CPR/AED/First Aid Instructor Certification - American Heart Association

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