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Skills

  • Process improvement
  • High-value Client Relations
  • KPI monitoring and reporting
  • Communications
  • Budgets
  • Inventory Demand Alignment
  • Client Retention Programs
  • First Aid/CPR
  • Operational improvement
  • Customer retention strategies

Work Experiences

  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Built long-term relationships with customers.
  • Boosted repeat business in Columbus.
  • Achieved an industry award for 2020.
  • Collaborated with dealership management.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Achieved results over a 7-month period.
  • Achieved results in 7 months.
  • Achieved a 41% boost in trade-in inquiries.

Summaries

  • Achieved a 27% boost in inventory turnover.
  • Vehicle Exchange Manager is a multi-talented Vehicle Exchange Manager who is consistently rewarded for planning and operational improvements.
  • Adept at utilizing digital tools.
  • Achieved a 61% growth in repeat trade-in transactions.
  • Achieved a 59% increase in accurate assessments.
  • Collaborative Vehicle Exchange Manager.
  • Achieved a 24% increase in repeat business.
  • Extensive inventory management and shipment processing experience.
  • Conducted personalized consultations.
  • Collaborated with sales, finance, and service teams.

Accomplishments

  • Initiated trade-in promotions throughout Raleigh, increasing regional trade-in volume by 65% during peak sales months.
  • Collaborated with team of 16 in the development of procedure.
  • Developed and executed trade-in department budget estimations resulting in operating cost reductions of 37%.
  • Documented and resolved category which led to standard.
  • Conducted quarterly performance evaluations for all trade-in team members, which led to a 77% improvement in KPI adherence.
  • Worked directly with upper management to establish a KPI-focused framework for trade-in transactions, leading to a 18% performance improvement.
  • Resolved product issue through consumer testing.
  • Managed inventory of over 12 vehicles, maintaining up-to-date stock updates using Adobe Creative Suite interface, reducing response time for digital trade-in inquiries by 36% minutes.
  • Secured a corporate partnership that drove an additional 14 trade-ins within the first 6 months of onboarding new marketing channels.
  • Worked with IT and software development to fine-tune the online vehicle exchange platform, reducing system error margins by 24%.

Affiliations

  • Lions Club
  • American Automotive Policy Council (AAPC)
  • Automotive Service Association (ASA)
  • Jaycees
  • Association for Consumer Research (ACR) Automotive Division
  • Association of Information Technology Professionals
  • Freemason
  • Association for Customer Relations Professionals (ACRP)
  • Performance Automotive Network (PAN)
  • Assistant Vehicle Exchange Coordinator program through program

Certifications

  • Certified Customer Relations Manager (CRM Certification Institute)
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Automotive Management Certification (NADA Academy - National Automobile Dealers Association)
  • Certified Automotive Sales Negotiation Specialist (I-CAR Training Network for Automotive Professionals)
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Inventory Control & Management Certification (NADA Academy - National Automobile Dealers Association)
  • Apple Certified Associate (ACA)

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