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Skills

  • Project organization
  • Operational improvement
  • Sales forecasting
  • Problem resolution
  • Budgets
  • Inventory Demand Alignment
  • Industry Trend Monitoring
  • Competitive market analysis
  • MS Office
  • Cross-departmental collaboration

Work Experiences

  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Authored detailed training manuals and conducted bi-weekly workshops focused on maximizing team performance, resulting in a 85% increase in effective trade-in closures.
  • Collaborated with legal and compliance departments.
  • Collaborated with dealership management to align trade-in strategies with overall inventory needs, reducing vehicle stock obsolescence by 31% units.
  • Conducted bi-weekly workshops.
  • Achieved results within 2019.
  • Collaborated with legal and compliance departments to ensure all trade-in contracts met regulatory standards, resulting in a 65% reduction in contract review time.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.

Summaries

  • Achieved exchange goals.
  • Consistently recognized for exceeding sales targets.
  • Collaborative manager skilled in cross-departmental work.
  • Professional in retail sales with experience in product placement and merchandising.
  • Achieved results over 14 months.
  • Achieved a 59% increase in accurate assessments.
  • Achieved a 61% growth in repeat trade-in transactions.
  • Achieved a 69% satisfaction score boost in Portland.
  • Product merchandising, payment processing, and cleaning knowledge.
  • With consultative techniques and careful attention to individual needs, dependable and upbeat Vehicle Exchange Manager is successful in promoting customer loyalty, satisfaction, and purchases.

Accomplishments

  • Documented and resolved category which led to standard.
  • Conducted quarterly performance evaluations for all trade-in team members, which led to a 77% improvement in KPI adherence.
  • Developed a dynamic pricing strategy for used vehicle inventory that resulted in a 75% increase in gross margin from trade-ins.
  • Trained 7 new staff members on the vehicle exchange platform, improving overall department productivity by 75%.
  • Developed and executed trade-in department budget estimations resulting in operating cost reductions of 37%.
  • Designed and implemented a quick-glance KPI dashboard for senior leadership, streamlining trade-in reporting efforts and cutting down weekly review times by 35% hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with sales departments to implement customer consultation techniques that resulted in a 36% higher conversion rate on exchange proposals.
  • Exceeded monthly trade-in target by 30% through high-impact marketing partnerships with local fleet vendors during 10 months/2023.
  • Sourced and negotiated with 16 new vendor partners, enhancing the dealership's trade-in offer competitiveness by 32%.

Affiliations

  • National Vehicle Exchange Managers Forum
  • Project Management Institute
  • National Auto Auction Association (NAAA)
  • Assistant Vehicle Exchange Coordinator program through program
  • Certified Vehicle Exchange Specialist (CVES) Certification Program through method
  • Society of Women Engineers
  • Association for Consumer Research (ACR) Automotive Division
  • Auto Dealer Marketing Association
  • Freemason
  • Society for Vehicle and Traffic Planning Analytical Professionals

Certifications

  • Automotive Sales and Marketing Certification (AMA - American Marketing Association)
  • Vehicle Valuation Certification (IARA - International Automotive Remarketers Alliance)
  • CompTIA A+ Technician
  • Certified Conflict Resolution Specialist (CIArb - Chartered Institute of Arbitrators)
  • Certified Pre-Owned Vehicle Professional (Manufacturers' Certification Program)
  • Certified Business Analysis Professional (CBAP)
  • Certified Vehicle Exchange Consultant (CVEA - Certified Vehicle Exchange Academy)
  • Inventory Control & Management Certification (NADA Academy - National Automobile Dealers Association)
  • Google Certified Professional Cloud Architect
  • Management Development Program (MDP - NADA Academy)

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