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Skills

  • Supervision
  • MS Office
  • Error identification and correction
  • Relationship development
  • Knowledge of federal, state, and local regulations
  • Compliance report monitoring
  • Process optimization
  • Multidepartment collaboration
  • First Aid/CPR
  • Appeals processing

Work Experiences

  • Assessed the competitive landscape of the licensing industry.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Analyzed and audited licensing data to identify discrepancies, resulting in the correction of 8 errors that saved the company $4.
  • Achieved savings of $11.
  • Achieved this over one year.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Collaborated closely with the legal team to draft, review and finalize licensing agreements, reducing contract execution time by 24%.
  • Built strong relationships with key external partners.
  • Assessed the competitive landscape of the licensing industry, identifying growth opportunities that resulted in new licenses worth $15 in revenue.
  • Contributed to an additional revenue stream.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at managing a portfolio of 15 licensed partners.
  • Conducted inspections of Salesforce licensing materials.
  • Corrected 15 errors.
  • Collaborative and communicative.
  • Licensing Representative with 13 years of experience in performance reporting.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Delivered exceptional results for Lakeside Partners.
  • Contributed to 17% business expansion.
  • Achieved a 60% cost-efficiency improvement.

Accomplishments

  • Guided 13 clients through complex licensing processes, ensuring a 66% first-pass application approval rate.
  • Collaborated with legal teams to adapt regulatory practices based on new legislation, ensuring full compliance within 2 months of implementation.
  • Contributed to a 53% decrease in licensing application rejections by aligning applicant instructions with the latest federal and state regulations.
  • Led an annual audit on licensing compliance, achieving a perfect score on metric review and ensuring the company remained penalty-free.
  • Facilitated monthly compliance audits for 14 active licenses, preventing regulatory penalties worth $18.
  • Assisted in the evaluation and swift approval of 2 new licenses, ensuring compliance with state and federal guidelines.
  • Championed the introduction of an automated licensing renewal system, reducing processing time from process to category.
  • Optimized a digital management system, cutting down documentation errors by 83% and improving overall efficiency in compliance monitoring.
  • Managed a licensing team of 14 employees, achieving a 23% on-time renewal compliance rate across all licenses.
  • Guided the licensing team in maintaining compliance with amendments to licensing statutes, successfully navigating the implementation of changes within several months.

Affiliations

  • National Association of Social Workers
  • Jaycees
  • Freemason
  • American Society of Safety Professionals
  • American Bar Association - Section of Administrative Law and Regulatory Practice
  • The Risk Management Association (RMA)
  • Professional Certification in Regulatory Affairs (RAC) - 2018
  • Committee Member, Regulatory Affairs Professionals Society (RAPS) - 2024
  • Association for Computing Machinery
  • Council on Licensure, Enforcement & Regulation (CLEAR)

Certifications

  • Certified Product Manager (CPM)
  • Certified Government Financial Manager (CGFM)
  • Certified Corporate Paralegal for Licensing
  • Six Sigma Black Belt Certification - 2015, Vantage
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Professional in Contracts & Commercial Management (PCCM)
  • Finance and Administration Professional (FAP) by Cedar Works
  • Advanced Corporate Governance Certification
  • Global Licensing & Compliance Certification

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