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Skills

  • Root cause analysis
  • Team management
  • Technical analysis
  • ERP Software Implementation
  • Data collection and analysis
  • Program equipment
  • Organization
  • Client Retention Strategies
  • Custom dashboard creation
  • Business operations

Work Experiences

  • Documented procedures and business processes and disseminated information to the right people.
  • Provided extensive Workday training, imparting knowledge of best practices for data security and error reduction.
  • Collaborated with IT and operations teams.
  • Coordinated with logistics leadership.
  • Analyzed customer feedback from Tableau and improved client satisfaction scores by 77% within 6 months.
  • Analyzed and resolved customer pain points.
  • Collaborated with IT and operations teams to launch new tools that increased employee productivity by 36%.
  • Co-led the AI integration project across the West Coast, resulting in a 78% increase in automation and data accuracy.
  • Analyzed ServiceNow data.
  • Co-led the AI integration project.

Summaries

  • Specialized knowledge of how to optimize systems to meet changing needs, improve collaboration, and strengthen security.
  • Business Solutions Agent with 17 years of successful quality assurance and client relations experience.
  • Collaborated with sales teams to drive upselling strategies, contributing to a revenue increase of $12 in three years.
  • Automated manual processes.
  • Business performance strategist with a proven ability to increase revenue by 81% through highly customized and effective decision-making frameworks.
  • Business-minded Business Solutions Agent.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Business-minded Business Solutions Agent with proven expertise in implementing CRM systems, reducing churn by 55%, and saving clients over $3 within three years.
  • Achieved a 48% improvement in satisfaction ratings.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Identified operational bottlenecks through data analysis and introduced corrective measures, increasing workflow efficiency by 49%.
  • Drove a Asana-based solution that improved real-time reporting accuracy by 85%, enhancing decision-making for 9 stakeholders.
  • Conducted process mapping and realigned workflows, reducing bottlenecks in customer onboarding and decreasing cycle times by 30%.
  • Led a successful vendor negotiation initiative, cutting supply costs by 23% while maintaining service level agreements (SLAs) with 14 vendors.
  • Overhauled manual reporting processes with automation tools to achieve a 73% reduction in administrative hours.
  • Involved in cross-functional vendor analysis to renegotiate service contracts, achieving an 44% savings in yearly operational costs.
  • Worked with cross-departmental teams to identify solutions that enhanced productivity by 68% across the company over 15 months.
  • Collaborated with IT to evaluate and deploy scalable technologies, optimizing business operations with an efficiency gain of 36%.
  • Piloted a business transformation project resulting in time savings of 67% across the organization, standardizing processes in 16 departments.
  • Resolved product issue through consumer testing.

Affiliations

  • Institute of Management Consultants USA (IMC USA)
  • Association of Change Management Practitioners
  • National Association for Business Economics (NABE)
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Business Process Management Institute (BPMI)
  • American Marketing Association
  • Freemason
  • Jaycees
  • The Institute for Operations Research and the Management Sciences (INFORMS)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce Certified Service Cloud Consultant
  • ServSafe
  • Certified Quality Improvement Associate (CQIA)
  • Certified DevOps Engineer by AWS
  • Certified Data Management Professional (CDMP)
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Salesforce Administrator Certification
  • Certified Business Analysis Professional (CBAP)
  • Google Analytics Individual Qualification (GAIQ)

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