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Skills

  • Data reconciliation
  • Team building
  • Customer complaint resolution
  • Operational improvement
  • Aging reports analysis
  • Credit risk assessment
  • Process improvement
  • Financial dispute resolution
  • Drafting and sending past-due notices
  • Bookkeeping

Work Experiences

  • Achieved a 57% decrease in high-risk accounts.
  • Audited pending accounts weekly.
  • Achieved results within 2016.
  • Assisted Office Credit Collections Clerks in properly applying customer remittances while working with Office Credit Collections Clerk.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 59% increase in recovery of bad debts.
  • Transported ServiceNow to two years customer locations.
  • Collaborated with initiative customers to determine their needs and deliver metric service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with engineering to resolve billing disputes promptly, leading to a 34% reduction in customer complaints.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at balancing negotiations with compliance regulations.
  • Achieved debt recoveries of $2.
  • Office Credit Collections Clerk with 11 years of successful data analysis and cross-functional collaboration experience.
  • Adept at managing high-volume accounts and reducing high-risk accounts by 68%. Extensive expertise in developing customer credit files and recovering lost revenue through data reconciliation techniques.
  • Recognized for effective leadership and achievement of goals on a consistent basis.
  • Adept at handling 10 collection calls per day.
  • Costs were consistently reduced while profits were increased.
  • Achieved 53% recovery in overdue balances.

Accomplishments

  • Identified and resolved payment discrepancies, which recovered $16 in missed revenue in three years.
  • Led a project to integrate Jira for automatic invoicing, reducing manual work by 31% and improving accuracy.
  • Collaborated with team of 13 in the development of standard.
  • Supervised junior collections officers, boosting department output by 64% through improved training and resource allocation.
  • Decreased average collection period by 60% by implementing automated reminders and follow-up strategies via Jira.
  • Assisted with internal audits to ensure compliance with accounting standards, reducing financial risk by 22%.
  • Proactively built working relationships with clients, which improved customer retention rates by 22% over three years.
  • Maintained a clear, concise, and effective approach to drafting past-due notices, which resulted in a 21% higher response rate.
  • Developed a dispute resolution checklist that helped to reduce the average time spent handling customer disputes by 78%.
  • Developed credit risk assessment templates that allowed the team to process 16 credit applications per day with greater accuracy.

Affiliations

  • Certified Credit & Risk Analyst (CCRA) Certification
  • American Society of Safety Professionals
  • Certified Credit Executive (CCE) Program
  • Credit Policy Advisory Group (CPAG)
  • Association for Credit and Collection Professionals (ACCP)
  • Association of Information Technology Professionals
  • Accounts Receivable Network (ARN)
  • National Federation of Independent Business (NFIB) Credit and Collections
  • American Financial Services Association (AFSA)
  • International Association of Commercial Collectors (IACC)

Certifications

  • Compliance in Credit and Collections Training – 2019
  • SHRM Certified Professional (SHRM-CP)
  • Customer Service for Financial Institutions – program
  • Project Management Professional (PMP)
  • Certified Receivables Compliance Professional (CRCP)
  • Certified Collection Specialist (CCS) - Cedar Works
  • Legal Aspects of Collections Specialist (LACS)
  • Billing Specialist Certification – method
  • Certified Revenue Cycle Specialist (CRCS)
  • Cisco Certified Internetwork Expert (CCIE)

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