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Skills

  • Sorting and labeling
  • Employee timesheet processing
  • Customer relations and communications
  • Business correspondence
  • Paperwork drafting
  • Travel planning
  • Meeting minutes
  • Stakeholder management
  • Project Planning
  • Office management

Work Experiences

  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Improved customer service ratings by 9% by training 18 new employees on proper phone handling techniques.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Wrote extremely precise internal and external letters and memos.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Took up to 11 calls per 18 months and quickly redirected them.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Created new filing and organizational procedures that helped the company save $12 per several months in labor costs.
  • Directed phone calls, guests, and mail to the appropriate staff members.

Summaries

  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Customer service and conflict resolution skills are excellent.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Offering 8 years of experience in customer relations management.

Accomplishments

  • Trained team of 8 on new customer management software, resulting in a metric boost in daily customer support output.
  • Researched pricing and procurement options for technical equipment, resulting in cost savings of $5 for the annual budget.
  • Provided administrative support during the upgrade of program, reducing technical support downtime by 23%.
  • Developed custom templates for project reports, expediting report preparation time by 39%.
  • Led the coordination and scheduling of high-priority technical projects, ensuring completion several months ahead of deadlines.
  • Analyzed operational data and suggested updates that reduced overall project costs by $10 annually.
  • Optimized resource allocation across 14 departments, resulting in the successful realignment of workload and a cost saving of $18.
  • Developed internal communication protocols for the submission of technical requests, contributing to a 75% improvement in request clarity.
  • Prepared technical presentations for stakeholders, contributing to quicker approvals for framework by 60% ahead of schedule.
  • Collaborated with cross-functional teams to manage a project that delivered standard within three years and under budget.

Affiliations

  • Project Management Institute (PMI) Membership
  • The Association of Records Managers and Administrators (ARMA)
  • Freemason
  • Microsoft Office Specialist Certification (MOS)
  • Certified Technology Specialist (CTS)
  • International Facility Management Association (IFMA)
  • Jaycees
  • American Management Association (AMA)
  • Document Management Systems Professionals (DMSP)
  • Association for Talent Development (ATD)

Certifications

  • Certified Office Management Professional (COM) by Harbor & Co.
  • QuickBooks Certified ProAdvisor
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Certified Associate in Project Management (CAPM) by PMI
  • Google Analytics Individual Qualification (GAIQ)
  • Certified Information Technology Professional (CITP)
  • Certified Data Analyst in Excel by program
  • Introduction to Cloud Computing by standard
  • Google Project Management Professional Certification

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