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Skills

  • Relationship development
  • Legal advocacy for eviction prevention
  • Process improvement
  • Resource coordination
  • Data-driven case management improvements
  • Client intake and documentation
  • Written and verbal communication
  • Operational improvement
  • Eviction notice advocacy
  • Business operations

Work Experiences

  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assessed the needs of veterans.
  • Had an excellent attendance record and was always on time for work.
  • Held community workshops to promote various programs and inform the public about services that are available.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Achieved a 68% increase in long-term housing stability.
  • Conducted campaigns in 2021.
  • Communicated program outcomes effectively.
  • Collaborated with legal teams to expunge over 7 of client criminal records, removing key barriers to housing eligibility.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Community service programs that are coordinated to meet the needs of initiative.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Averted potential evictions for 10 clients.
  • Achieved a 15% success rate in long-term housing retention.
  • Collaborated closely with mental health professionals to integrate holistic care solutions into veteran case plans, leading to significantly improved outcomes.
  • Collaborated with local organizations to deliver targeted outreach, increasing veteran engagement by 66% and expanding the scope of veteran services in Boston.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished in federal and state grant management.

Accomplishments

  • Presented program impact reports to funding stakeholders, resulting in renewed financial support by showcasing a 60% increase in successful case completions.
  • Tracked and analyzed client progress using Workday, improving service outcomes by 37% and ensuring alignment with OSHA standards.
  • Collected and analyzed client feedback through various channels, leading to the introduction of new services and a 36% increase in client satisfaction.
  • Led cross-functional teams of healthcare professionals and social workers to provide veterans with integrated care plans, achieving a 57% improvement in client outcomes.
  • Developed and submitted comprehensive progress reports for monthly program funding, ensuring compliance with federal guidelines and sustaining financial support for key veteran services.
  • Worked with veteran families living in transitional housing to secure employment opportunities, leading to 67% achieving full-time work placements.
  • Created and implemented performance monitoring processes to ensure continuous improvement toward predefined program goals, leading to a 70% increase in client satisfaction outcomes.
  • Organized community events targeting veteran service access, leading to a 44% increase in local veteran participation.
  • Designed and implemented outreach campaigns to educate at-risk veterans about housing programs, increasing referrals by 83%.
  • Resolved product issue through consumer testing.

Affiliations

  • Society of Human Resource Management
  • International Association of Peer Supporters (iNAPS)
  • Local Continuum of Care (CoC) Program Board
  • United States Interagency Council on Homelessness (USICH)
  • Vocational Rehabilitation Association (VRA)
  • Social Work Hospice & Palliative Care Network (SWHPN)
  • Freemason
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Lions Club
  • Veterans Health Administration Mentorship Program

Certifications

  • Nonprofit Leadership and Management Certificate
  • Microsoft Certified Systems Engineer (MCSE)
  • Grant Writing and Fundraising Certificate
  • Certified Community Health Worker (CCHW)
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Housing Counseling Certification (HUD-Certified)
  • Homeless Management Information System (HMIS) Certification
  • Certified Domestic Violence Specialist (CDVS)
  • Certified Nonprofit Professional (CNP)

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