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Skills

  • Issue and conflict resolution
  • Key accounts and territory management
  • Security systems
  • Organization
  • Employee retention strategies
  • Customer service
  • Administrative support
  • Operational improvement
  • Systems and automation applications
  • First Aid/CPR

Work Experiences

  • Coordinated, led, and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Was in charge of a standard department with over 4 employees and a budget of $4 initiative.
  • Studied existing procedures and policies to provide optimal leadership to employees and initiative operations when filling in for absent managers.
  • Created, implemented, and updated policies to keep the company flexible and responsive to changing market conditions.
  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.
  • Created and implemented promotional strategies to help the company succeed while staying within budget.
  • Improved the overall efficiency and productivity of the team.
  • Achieved 14 consecutive months of accuracy.
  • Was in charge of supervising and training customer service team members in order to ensure that they provided exceptional service, which increased retention and satisfaction.
  • Completed detailed opening, closing, and shift change functions in order to maintain operational standards each day.

Summaries

  • Central Scheduling Manager has been recognized for creating positive environments in which employees can thrive and succeed.
  • Personable and trustworthy, looking for an opportunity to use budget management and team leadership in a fast-paced environment.
  • Motivational leader and organizational problem-solver with superior supervisory, team-building, and customer-service abilities.
  • Employee engagement, customer relationship management (CRM), time management, and conflict resolution are among the skillsets of this meticulous team builder.
  • Central Scheduling Manager is a hardworking and dependable Central Scheduling Manager who excels at strategic planning and vendor management.
  • Stepping into roles and making positive changes quickly to drive company success is a plus.
  • Central Scheduling Manager and team leader with 10 years of experience in metric settings.
  • Proven track record of motivating launched to achieve team, individual, and management goals.
  • Looking forward to taking on a new challenge with a successful team.
  • Motivating leader who has built and managed standard teams in the past.

Accomplishments

  • Partnered with the HR department to enhance recruitment forecasting based on scheduling demands, reducing onboarding lead time by 5 weeks.
  • Negotiated with external vendors and contractors to align scheduling availability, cutting contractor wait times by 3 days per project.
  • Spearheaded improvements to scheduling coordination with key vendors, driving an Top Performer-recognized service delivery record for 15 consecutive quarters.
  • Designed a comprehensive training program for scheduling team adoption of Tableau, resulting in a 15% faster adoption rate.
  • Played a critical role in the successful launch of Salesforce scheduling software, yielding a 84% improvement in scheduling transparency for all teams.
  • Monitored and adhered to Miscellaneous regulatory scheduling guidelines, ensuring a compliance rate of 49% across all scheduled projects.
  • Worked closely with department leaders to ensure scheduling aligned with business goals, creating a 40% increase in resource utilization.
  • Streamlined communication between 5 cross-functional teams, reducing inter-departmental project delays and increasing productivity by 19%.
  • Developed and managed a mentorship program for new schedulers, improving team efficiency and creating a 40% rise in on-time project completions by 2020.
  • Collaborated cross-departmentally to synchronize staffing levels, reducing headcount inefficiencies by 40% and eliminating downtime during peak periods.

Affiliations

  • Co-chair, Workforce Technology Integration Committee, Beacon Labs
  • Member, Association for Operations Management (APICS)
  • Participant, Workforce Optimization Roundtable - Salesforce
  • Active participant, Project Management Institute (PMI) - Scheduling Interest Group
  • Certified Planning and Scheduling Professional (PSP), AACE International, 2020
  • Professional Scheduler Certification, Professional Scheduling Consultants (PSC), 2019
  • Health Care Scheduling Certification, National Association of Healthcare Engineers (NAHE), 2022
  • Certified Scheduler, American Production and Inventory Control Society (APICS), 2022
  • Member, Society for Workforce Analysis and Scheduling (SWAS)
  • Affiliate, National Association of Professional Organizers (NAPO)

Certifications

  • Change Management Certification (CMC)
  • Certified Health Care Scheduler (CHCS)
  • Operational Excellence Certification (OEC)
  • Cisco Certified Network Associate (CCNA)
  • Certified Scheduling Coordinator (CSC)
  • Master of Business Administration in Operations Management
  • Microsoft Office Specialist (MOS)
  • Certified Workforce Planning Professional (CWPP)
  • Certified Public Accountant (CPA)
  • Certificate in Demand Planning and Scheduling (CDPS)

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