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Skills

  • Budgets
  • Program development and management
  • Data-driven program evaluation
  • First Aid/CPR
  • Crisis intervention and conflict resolution
  • Operational improvement
  • Strategic planning and execution
  • Proficient in SAP
  • Budget oversight and fiscal accountability
  • Written and verbal communication

Work Experiences

  • Collaborated with local universities to design research studies measuring the long-term impact of youth services provided by Vantage.
  • Answered 12 calls per 6 months to help customers with their questions and concerns.
  • Oversaw the delivery of category project by metric team, which resulted in system.
  • Built strong partnerships with mental health professionals and social workers, increasing the range of holistic services offered to youth at risk.
  • Achieved a cost reduction of 46%.
  • Held community workshops to promote various programs and inform the public about services that are available.
  • Built strong partnerships with mental health professionals.
  • Collaborated with local universities.
  • Achieved a 85% success rate in job placements.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Within Miscellaneous, senior Director of Youth Services and outstanding performer in quality assurance and data analysis.
  • Achieved a 39% increase in active youth involvement.
  • Achieved cost reductions of 29%.
  • Collaborated with staff, volunteers, and local community leaders.
  • Achieved a 41% increase in developmental outcomes for youth participants.
  • Collaborated with educational institutions.
  • Built strong inter-agency collaborations.
  • Collaborated with academic researchers.
  • Achieved a 62% increase in youth outreach.
  • Intelligent Social Services Director with experience in budgeting and program management.

Accomplishments

  • Implemented a new volunteer training curriculum, boosting volunteer retention by 68% and improving overall service quality.
  • Led annual youth impact assessment, with results showing a 68% increase in overall program satisfaction from participants and partners alike.
  • Streamlined program operations through a new resource allocation model, reducing overhead costs by 18 while improving service delivery quality.
  • Designed and launched an after-school tutoring program that served 9 students, with academic performance improvements seen in standardized test scores by 50%.
  • Trained 6 peer leaders in conflict resolution techniques, leading to a 25% reduction in youth violence within school settings.
  • Facilitated partnerships with 2 local businesses to provide job training and internships for youth, leading to a 18% increase in youth employment post-program completion.
  • Created a digital youth engagement strategy that tripled the organization's social media reach and increased program participation by 3 youth in under procedure.
  • Presented findings from longitudinal youth development studies at system, influencing policy changes at the local level.
  • Designed recruitment campaigns that attracted 46% more volunteer mentors year over year, while maintaining a 78% volunteer retention rate.
  • Collaborated with 16 university affiliates to research and address emerging trends in youth substance abuse prevention.

Affiliations

  • Rotary International
  • American Society for Public Administration (ASPA)
  • International Council of Nurses
  • American Marketing Association
  • National Organization of Youth Safety (NOYS)
  • American Youth Policy Forum (AYPF)
  • Member, National Gang Crime Research Center (NGCRC)
  • National Youth Leadership Council (NYLC)
  • Forum for Youth Investment (FYI)
  • National Afterschool Association (NAA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Certified Nonprofit Marketing Professional (CNMP) - American Marketing Association
  • Community Outreach and Engagement Certification - system
  • Restorative Justice Training Certification - category
  • Salesforce
  • Certified Public Accountant
  • Certified Financial Literacy Educator (CFLE) - National Financial Educators Council

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