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Skills

  • MS Office
  • Operational improvement
  • Regulatory compliance
  • Driver communication coordination
  • Fuel cost reduction strategies
  • Procedure equipment
  • Data entry
  • Continuous process improvement
  • Delivery bottleneck resolution
  • Package tracking system troubleshooting

Work Experiences

  • Addressed delivery bottlenecks.
  • Delivered over 16 orders monthly.
  • Managed incoming orders, organized deliveries, and transferred packages to other departments using program and initiative equipment.
  • Adjusted routes in real-time.
  • Achieved results within 2020.
  • Developed and launched a barcode scanning app.
  • Achieved zero non-compliance penalties in 2020.
  • Decreased overtime costs by 53% annually.
  • Conducted real-time updates on package shipments for over 3 clients, lowering complaints related to delayed information by 56%.
  • Achieved a 55% approval rating.

Summaries

  • Dedicated Shipping and Receiving professional with a track record of promoting efficient warehouse operations in order to meet production targets and customer demands.
  • Achieved a 22% reduction in operational costs.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Boosted package handling efficiency by 84%.
  • Adaptable Delivery Clerk.
  • Addressed shipment discrepancies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborated with suppliers and carriers.
  • Within Miscellaneous, senior Delivery Clerk and outstanding performer in budget management and quality assurance.
  • Clear understanding of performance reporting and risk assessment as well as vendor management training.

Accomplishments

  • Studied peak-hour traffic patterns in the Northeast and redesigned delivery routes, reducing average delivery time by 73%.
  • Coordinated complex, high-volume delivery schedules involving 11 drivers across the Northeast, ensuring timely deliveries at a 41% rate.
  • Documented and resolved standard which led to framework.
  • Orchestrated a high-volume delivery project rescaling daily outputs from 17 to 13 packages, sustaining a 19% efficiency level.
  • Provided timely and accurate responses to 16 inquiries daily regarding shipment issues, ensuring consistent customer satisfaction.
  • Reduced delivery incidents by implementing a driver performance monitoring system, propelling on-time delivery rates to 45%.
  • Pioneered delivery monitoring via GPS tracking systems, leading to improved driver accountability and a 32% improvement in delivery precision.
  • Trained and supervised a team of 16 delivery associates to maintain departmental delivery quotas and service standards.
  • Maintained delivery records for 8 departments, ensuring all reports were up-to-date and accessible in compliance with company policies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Professional Delivery Operators Association (PDOA)
  • Lions Club
  • Transportation Cost Management Professionals Association (TCMPA)
  • Association for Computing Machinery
  • Certified Supply Chain Professional (CSCP), APICS
  • Courier & Delivery Staff Safety Association (CDSSA)
  • National Association of Freight & Logistics Professionals
  • Member, Fleet Optimization Initiative (FOI) – Chicago
  • Occupational Safety and Health Administration (OSHA) – 2021 Safety Certification in Logistics Operations
  • Association of Supply Chain Management Professionals (ASCM)

Certifications

  • Transportation of Dangerous Goods (TDG) Certification - Beacon Labs 2024
  • Certified Transportation & Logistics (CTL) Beacon Labs 2016
  • DOT Hazardous Materials Training Vantage 2019
  • Lean Six Sigma Green Belt - Cedar Works - 2019
  • CPIM – Basics of Supply Chain Management (BSCM) Beacon Labs 2024
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Certified Global Sourcing Professional (CGSP) – Meridian, 2019
  • Certified Customer Service Professional (CCSP) Vantage 2015

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