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Skills

  • Team management
  • Team building
  • Emergency Response
  • Standard equipment
  • Problem resolution
  • Cross-functional team collaboration
  • Safety and security
  • Criminal investigations
  • Budgets
  • MS Office

Work Experiences

  • Assisted in refining documentation standards, achieving a significant decrease in intake-related compliance violations by 48%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Looked for industry trends on social media and through online sources.
  • Checked for potential hazards in the facility's plumbing, outside areas, locks, and cells.
  • Looked for contraband in the building and grounds, as well as the living quarters and work areas.
  • Aimed at reducing entry-point errors.
  • Was in charge of 13 inmates who were housed in a process security unit.
  • Accelerated full-service engagement by 8 days.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Assisted clients in completing complex intake forms, ensuring compliance with organizational guidelines and resulting in Employee of the Year for exceptional service.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted response rates by 42%.
  • Collaborative Intake Officer with a strong background in working with legal departments to review client cases, achieving a 52% reduction in rework incidents.
  • Intake Officer is a multi-talented Intake Officer who is consistently rewarded for planning and operational improvements.
  • Adept at customizing intake tools and protocols.
  • Awarded Top Performer for exceptional service.
  • Costs were consistently reduced while profits were increased.
  • Achieved 24% improvements in initial application approval rates.
  • Accomplished Intake Officer skilled at collaborating with cross-functional teams to improve client service delivery and satisfaction by 41% within several months.
  • Enforcing facility policies and reducing inmate altercations has been proven to be effective.

Accomplishments

  • Managed intake of clients for marketing, improving overall satisfaction ratings by 16% through streamlined communication.
  • Created and distributed post-intake surveys, increasing the feedback response rate by 66% and leading to measurable improvements.
  • Collaborated with team of 5 in the development of framework.
  • Implemented a digital intake filing system that improved submission accuracy and reduced processing time by 46%.
  • Standardized procedures for client screening and intake assessments, increasing the intake success rate by 52%.
  • Enhanced client intake forms, decreasing client submission errors by 41% and reducing processing delays.
  • Integrating feedback from intake data, proposed and implemented systemic changes that decreased average client intake time by 16 minutes.
  • Streamlined the intake pre-screening process by implementing automated workflows, reducing manual workload by 63%.
  • Collaborated with engineering, leading to an increase of 34% in the timely completion of intake forms.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Human Services Assembly (NHSA)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Society for Human Resource Management (SHRM)
  • International Association for Social Work with Groups
  • National Association of Social Workers
  • American Medical Informatics Association
  • Association for Conflict Resolution (ACR)
  • Society of Women Engineers
  • National Association of Nonprofit Organizations and Executives (NANOE)
  • Jaycees

Certifications

  • Advanced Certification in Case Management (ACCM)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • CompTIA A+ Technician
  • Lean Six Sigma Green Belt Certification
  • Certified Medical Administrative Assistant (CMAA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Accredited Case Manager (ACM)
  • Certified Specialist in Health Information Systems (CSHIS)
  • Certified Public Accountant (CPA)

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