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Skills

  • Relationship development
  • Search and seizure procedures
  • Suicide Prevention training
  • Client onboarding to services
  • Budgets
  • Organization
  • Standard equipment
  • Operational improvement
  • Conflict resolution
  • Weapons training

Work Experiences

  • Achieved results within the past year.
  • Looked for contraband in the building and grounds, as well as the living quarters and work areas.
  • Assisted clients in completing complex intake forms.
  • In charge of 12 juveniles in a correctional residential facility setting.
  • Was in charge of 13 inmates who were housed in a process security unit.
  • Assisted clients in understanding legal documentation.
  • Completed sanitation and maintenance inspections in the dorms and reported the findings to management.
  • Answered 3 calls per two years to help customers with their questions and concerns.
  • Achieved 17 fewer compliance errors in one fiscal year.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Clear understanding of project management and budget management as well as cross-functional collaboration training.
  • Enforcing facility policies and reducing inmate altercations has been proven to be effective.
  • Inmate restraints and searches are something I've done a lot of.
  • Collaborated with the legal team.
  • Client-oriented Intake Officer.
  • Adept at customizing intake tools and protocols.
  • Boosted overall response rates by 20%.
  • Client-oriented Intake Officer with a talent for streamlining intake procedures, improving documentation accuracy by 49% and achieving organizational goals.
  • Addressed client needs.
  • With sound judgment and reasoned thinking demonstrated over a 17-year industry history, handles difficult inmates and high-pressure situations.

Accomplishments

  • Managed client cases from initial inquiry through full intake, with a retention rate of 75% over 2016.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created and distributed post-intake surveys, increasing the feedback response rate by 66% and leading to measurable improvements.
  • Interfaced directly with clients to resolve intake issues within strict deadlines, achieving Top Performer for customer service excellence.
  • Initiated cross-departmental collaboration to gather insights on intake issues, helping reduce client wait times by 31%.
  • Resolved product issue through consumer testing.
  • Coordinated with multi-disciplinary teams to facilitate smooth client transitions, reducing backlog by 69%.
  • Assisted in drafting intake-related compliance documents, reducing regulatory issues by 9 cases within 2020.
  • Developed an intake documentation accuracy initiative, reducing errors by 50% and improving compliance with method.
  • Documented and resolved procedure which led to method.

Affiliations

  • International Association of Privacy Professionals (IAPP)
  • Jaycees
  • International Customer Management Institute (ICMI)
  • American Society for Public Administration (ASPA)
  • American Marketing Association
  • American Case Management Association (ACMA)
  • National Federation of Paralegal Associations (NFPA)
  • National Association of Social Services Assistants (NASSA)
  • International Association of Administrative Professionals
  • National Association for Community Mediation (NAFCM)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Lean Six Sigma Green Belt Certification
  • Certified Customer Service Specialist (CCSS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Social Work Case Manager (C-SWCM)
  • Salesforce
  • Certified Professional in Patient Safety (CPPS)
  • Project Management Professional (PMP)

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