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Skills

  • Cross-functional collaboration
  • MS Office
  • Organization
  • Problem resolution
  • Regulatory compliance
  • Alternative medicine integration
  • Event planning and coordination
  • Curating eco-friendly product offerings
  • Schedule coordination
  • Assignment management

Work Experiences

  • Consulted with clients on personalized fitness programs.
  • Oversaw enrollment, transportation, and paperwork for people who wanted to use community resources.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Oversaw the delivery of framework project by method team, which resulted in initiative.
  • Conducted group coaching sessions.
  • Achieved 43% improved client satisfaction rates.
  • Based on client feedback.
  • Achieved 84% improvement in client engagement metrics.
  • Conducted workshops in 2023.
  • Answered 10 calls per the past year to help customers with their questions and concerns.

Summaries

  • Achieved a 84% decrease in absenteeism.
  • Well-versed in available resources and adept at assisting people in navigating healthcare programs.
  • Wellness Advocate with 15 years of successful cross-functional collaboration and performance reporting experience.
  • Boosted client outcomes and satisfaction by 26%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Collaborative Wellness Advocate.
  • Achieved a 21% reduction in absenteeism.
  • Accomplished Wellness Advocate.

Accomplishments

  • Resolved product issue through consumer testing.
  • Facilitated tailored wellness consultations that resulted in a 36% improvement in client health outcomes over 11 months.
  • Created personalized, evidence-based alternative medicine plans, increasing success in health outcomes by 46% in 2023.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and launched a feedback-driven client retention plan, improving overall customer satisfaction metrics by 30% in 2024.
  • Led a team in wellness program design that led to a 50% increase in employee health engagement in 2024.
  • Brought together wellness and lifestyle influencers to amplify awareness, leading to a 44% surge in brand visibility in 2015.
  • Documented and resolved system which led to process.
  • Delivered mindfulness and breathing technique training sessions that resulted in 56% improvement in clients' stress management capabilities.
  • Designed and implemented a stress reduction initiative which successfully decreased client stress levels by 46% over the course of 3 months.

Affiliations

  • Society for Public Health Education (SOPHE)
  • Institute for Functional Medicine (IFM)
  • American Marketing Association
  • Project Management Institute
  • Wellness Committee Leader, Summit Group, 2022
  • National Wellness Institute (NWI)
  • Jaycees
  • National Association of Social Workers
  • Integrative Health Practitioners Association (IHPA)
  • Certified Corporate Wellness Specialist Ironclad Systems 2017

Certifications

  • Aromatherapy Certification from the National Association for Holistic Aromatherapy (NAHA)
  • Certified Mindfulness-Based Stress Reduction (MBSR) Instructor
  • Certified Corporate Wellness Specialist (CCWS) from Corporate Health & Wellness Association
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Life Coach (CLC) from the International Coach Federation (ICF)
  • Certified Integrative Health Practitioner (CIHP) from the Integrative Health Practitioner Institute
  • Certified Stress Management Coach (CSMC) from Stress Management Coaching Institute
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Yoga Teacher Training (200-Hour) certification from system

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