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Skills

  • Collaborative problem-solving
  • Intravenous therapy
  • Sanitation
  • Lab Results Reporting
  • Patient Instruction
  • Medication administration
  • Incident Follow Up
  • Electronic health record (EHR) documentation
  • Outbound Patient Calls
  • Trauma recovery

Work Experiences

  • Observed and reported on the patient's condition, progress, and medication side effects to accurately document updates.
  • Took part in educational activities such as the implementation of evidence-based practice projects, nursing competency development, and nursing simulation activities.
  • Disseminated triage information and facilitated communication between the provider and the patient about the patient's status.
  • Coordinated patient treatment protocols with initiative and process practices to create a comprehensive patient care plan.
  • Provided patient education and answered questions about their health, prognosis, and treatment options.
  • Oversaw day-to-day clinic operations, including assigning duties to experienced staff and providing orientation and training to less experienced clinic employees on specific clinic operations and procedures.
  • Oversaw and managed 16 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Recorded details about all therapies, including metric and initiative to keep patient charts up to date.
  • Gave patients, families, and caregivers information on diagnosis and prognosis, treatment options, disease process and management, and lifestyle choices.
  • Medication and IV administration, catheter insertion, and airway management were among the interventions I implemented.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • With strong attention to detail, clinical expertise, and emergency response experience, she is adaptable and resilient.
  • Successfully led unit-based groups to improve care delivery and patient satisfaction.
  • Telephone Triage Nurse with a Miscellaneous degree and demonstrated clinical experience.
  • Accomplished Telephone Triage Nurse.
  • Provided triage services to 12 medical practice patients during the previous year.
  • Achieved a 33% improvement in escalations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leader with a track record of successfully uniting and guiding nursing teams toward patient care goals, increased satisfaction, and the continuous implementation of widespread healthcare system initiatives.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Contributed to the development of a triage training manual that reduced new staff ramp-up time by 6 months, increasing team efficiency and improving patient throughput.
  • Managed triage call volume of 4 patient interactions per day, achieving 24% accuracy in clinical decision outcomes.
  • Worked closely with palliative care teams to expedite hospice initiation, resulting in a 17% increase in end-of-life care referrals within 2023.
  • Contributed to a 59% improvement in patient outcomes by restructuring follow-up triage processes in cooperation with finance.
  • Contributed to a 25% increase in patient satisfaction in 2023 by delivering timely health advice and consistent follow-up care via phone triage systems.
  • Met a 84% compliance rate with HIPAA regulations during all patient interactions, ensuring confidentiality and trust.
  • Developed and standardized protocols for category-related triage inquiries, resulting in a 44% improvement in clinical decision-making accuracy in 2018.
  • Secured an average patient satisfaction rating of 62% in post-call assessments through empathetic communication and adherence to triage best practices.
  • Managed escalation of high-risk cases, leveraging risk stratification techniques to prioritize critical patients, reducing adverse outcomes by 51%.
  • Coordinated care across multidisciplinary teams, ensuring patients received proper referrals for urgent conditions within one year of initial triage.

Affiliations

  • International Association of Administrative Professionals
  • Society of Women Engineers
  • International Council of Nurses
  • Chronic Disease Alliance Committee
  • American Medical Informatics Association
  • Participant, American Association for the Advancement of Science (AAAS) Healthcare Division
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • Lions Club
  • Jaycees

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Diabetes Educator (CDE)
  • CompTIA A+ Technician
  • CompTIA Security+
  • Telemedicine Certification for Nurses awarded by Summit Group
  • Institute of Medicine’s Patient Safety Essentials for Healthcare Professionals course
  • ServSafe
  • Salesforce
  • Certified Ambulatory Care Nurse (RN-BC)
  • Basic Life Support (BLS) Certification accredited by the American Heart Association

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